Manager, Publisher Delivery – Commerce Media

Mastercard

. Own operational readiness for publisher launches, integrations, platform enhancements, and major changes .

Posted 10/7/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $156,000 - $265,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational readiness and publisher support, with a strong focus on stakeholder management, data analysis, and process improvement. Capable of driving cross-functional collaboration and ensuring successful publisher transitions into ongoing operations.

Highest-signal resume keywords

Operational Readiness ManagementStakeholder ManagementData Analysis and InsightsCustomer Support ExperienceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Issue ManagementPublisher OperationsService DeliveryAccount OperationsTechnical Account ManagementRisk IdentificationPerformance ImprovementIntegration Health MonitoringAutomation OpportunitiesPlatform Adoption

Soft Skills

Excellent CommunicationStrong Analytical SkillsSelf-StarterOwnership and AccountabilityContinuous Improvement Mindset

Certifications & Qualifications

Mastercard Security Policies ComplianceInformation Security Training

Industry Keywords

Digital AdvertisingCommerce MediaRetail MediaPublisher EcosystemsAd TechSSPPlatform Management

About the role

Key responsibilities & impact

Own operational readiness for publisher launches, integrations, platform enhancements, and major changes
Coordinate readiness across Product, Engineering, Operations, Finance, and Commercial teams
Ensure publishers transition successfully into ongoing operations and support
Identify and escalate risks affecting publisher experience, delivery, revenue, or operational performance
Serve as primary operational contact for assigned publishers
Understand publisher business goals, operational processes, and performance drivers
Monitor and improve publisher operational health, integration health, service levels, and platform adoption
Analyze data and insights to identify risks, optimization opportunities, and growth potential
Collect, prioritize, and communicate publisher feedback and translate needs into product recommendations
Own operational issue management and coordinate resolution of publisher-impacting issues
Drive cross-functional collaboration and stakeholder management throughout escalations
Improve support processes, operating procedures, and service delivery standards
Identify opportunities for efficiency, automation, and scalability
Convert feedback, operational insights, and performance trends into process and product improvement recommendations
Help mature Mastercard Commerce Media’s publisher support model as the platform grows

Requirements

What you’ll need

Experience in customer support, service delivery, account operations, publisher operations, partner management, technical account management, or related roles in retail media, SSP or platform
Proven ability to manage complex customer or partner relationships and drive measurable business outcomes
Strong analytical skills with experience using data and insights to identify opportunities, risks, and performance improvements
Strong stakeholder management skills across Product, Engineering, Operations, Finance, and Commercial teams
Excellent communication skills and ability to present recommendations and insights to operational and business stakeholders
Experience within digital advertising, commerce media, retail media, publisher ecosystems, ad tech, or related industries preferred
Self-starter with strong ownership, accountability, and continuous improvement mindset
Must abide by Mastercard security policies and practices
Must ensure confidentiality and integrity of accessed information
Must report suspected information security violations or breaches
Must complete periodic mandatory security trainings

Benefits

Comp & perks

Annual bonus or commissions may be available depending on the role
Medical, prescription drug, dental, vision, disability, and life insurance
Flexible spending account and health savings account
16 weeks of new parent leave
Up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Tuition reimbursement eligibility
Mandatory security training
Jury duty leave and on-site fitness facilities for interns generally