Senior Vice President, Global Business Solutions Center – People & Capability

Mastercard

. Lead GBSC People & Capability operations and strategy supporting benefits, compensation, leaves, mobility, payroll, new hire services, inquiry support, and other HR functions .

Posted 9/21/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading HR shared services operations, focusing on payroll, financial planning, and strategic transformation initiatives. Proven ability to implement governance frameworks and optimize resource delivery while ensuring service excellence and operational efficiency.

Highest-signal resume keywords

HR Shared Services ManagementPayroll OperationsFinancial AcumenProcess ImprovementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsOperational Risk AssessmentPerformance MetricsContinuous ImprovementAutomation SolutionsWorkforce PlanningBudget TrackingM&A Due DiligenceGovernance FrameworksService Level Management

Soft Skills

Strong CommunicationInfluencing SkillsTeam LeadershipProblem SolvingCollaboration

Industry Keywords

GBSC P&C RoadmapC-suite EngagementExecutive Stakeholder ManagementShared ServicesOutsourcing ExperienceSecurity PoliciesCustomer Experience StrategiesDigital Technologies

About the role

Key responsibilities & impact

Lead GBSC People & Capability operations and strategy supporting benefits, compensation, leaves, mobility, payroll, new hire services, inquiry support, and other HR functions
Define, deliver, and own the GBSC P&C roadmap, targeting business benefits, operational efficiency, and service excellence
Implement governance frameworks using resources, processes, and automation to improve service delivery and realize savings
Maintain productive work environments and lead, attract, and mentor high-performing teams across functions and geographies
Perform financial planning, forecasting, budget tracking, workforce planning, and capacity management
Partner with stakeholders on complex needs, escalations, customer impacts, reprioritization, and future operational needs
Support platform security posture by identifying risks and implementing mitigation plans and controls
Manage relationships with C-suite, regional, business-unit, and executive stakeholders
Participate in the CPO’s People & Capabilities Leadership Team committee
Partner with the P&C Transformation Office and executive leadership on enterprise-wide initiatives
Optimize resource delivery across onshore, offshore, and third-party locations
Oversee process, audit, and key-control risk identification and improvement
Ensure KPIs and service levels are met and drive root-cause mitigation and corrective actions
Oversee M&A due diligence and integration activities
Manage vendor relationships and approve vendor selection
Support expansion of services and co-create technology-, scale-, and customer-experience strategies

Requirements

What you’ll need

Experience overseeing HR shared services and operations teams, with a deep focus on operations, systems, performance metrics, and data analytics
Payroll operations experience is required
Proven ability to scale HR shared services or HR operations initiatives globally and align them with broader business objectives
Strong financial acumen and ability to assess operational risk
Significant background managing large-scale, multi-functional global operations and strategic transformation initiatives in a complex and dynamic environment
Strong communication and influencing skills, including the ability to build trust, collaborative relationships, and executive buy-in
Proven ability to lead, inspire, and build followership through complex change
Proven success transforming organizations through continuous improvement enabled by digital technologies and automation
Ability to identify and frame opportunities and solutions in a structured, data-driven way
Ability to work independently, act with urgency, and solve problems
Track record leading and delivering continuous process improvement, automation, and software solutions
Ability to design, align, and execute enterprise initiatives from start to finish
Ability to develop, track, course-correct, and iterate a metrics-driven system roadmap
Previous shared services and/or outsourcing experience is a plus
Must abide by Mastercard security policies and practices, protect information confidentiality and integrity, report suspected security violations or breaches, and complete mandatory security training

Benefits

Comp & perks

Insurance including medical, prescription drug, dental, vision, disability, and life insurance
Flexible spending account and health savings account
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement