Senior Vice President, Global Business Solutions Center, People & Capability

Mastercard

. Lead GBSC People & Capability operations and strategy supporting benefits, compensation, leaves, mobility, payroll, new hire services, inquiry support, and other HR functions .

Posted 9/29/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading HR shared services operations, focusing on payroll, financial planning, and strategic transformation initiatives. Proven ability to enhance service delivery through continuous improvement, automation, and effective stakeholder management.

Highest-signal resume keywords

HR Shared Services ManagementPayroll OperationsFinancial AcumenContinuous Process ImprovementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsOperational Risk AssessmentPerformance MetricsGovernance FrameworksResource AllocationM&A Due DiligenceService Level ManagementAutomation SolutionsMetrics-Driven System RoadmapProcess Audit

Soft Skills

CommunicationInfluencingRelationship BuildingProblem SolvingLeadership

Certifications & Qualifications

Mandatory Security Training

Industry Keywords

GBSC P&C RoadmapOperational EfficiencyService Excellence ModelCPO’s People & Capabilities Leadership TeamVendor ManagementCustomer Experience StrategiesConfidentiality and IntegrityMastercard Security Policies

About the role

Key responsibilities & impact

Lead GBSC People & Capability operations and strategy supporting benefits, compensation, leaves, mobility, payroll, new hire services, inquiry support, and other HR functions
Define, deliver, and own the GBSC P&C roadmap, business benefits, operational efficiency, and service excellence model
Implement governance frameworks using resources, processes, and automation to improve service delivery and realize savings
Maintain productive work environments and attract and mentor high-performing leaders and employees
Conduct financial planning, forecasting, and budget tracking; allocate resources through workforce planning and capacity management
Partner with stakeholders on complex needs, escalations, customer impacts, reprioritization, and future operational needs
Support platform security posture by identifying security risks and implementing mitigation plans and controls
Maintain relationships with C-suite, regional, business-unit, and executive stakeholders
Participate in the CPO’s People & Capabilities Leadership Team committee
Partner with the P&C Transformation Office to drive enterprise-wide initiatives
Optimize resource delivery across onshore, offshore, and third-party locations
Oversee process, audit, and key-control risk identification and remediation
Ensure KPIs and service levels are met and drive root-cause mitigation and corrective actions
Oversee M&A due diligence and integration activities
Manage vendor relationships and approve vendor selection
Support service expansion and co-create technology, scale, and customer-experience strategies

Requirements

What you’ll need

Experience overseeing HR shared services and operations teams, with a focus on operations, systems, performance metrics, and data analytics
Payroll operations experience required
Proven ability to scale HR shared services or HR operations initiatives globally and align them with broader business objectives
Strong financial acumen and ability to assess operational risk
Significant background managing large-scale, multi-functional global operations and strategic transformation initiatives
Strong communication, influencing, relationship-building, and executive stakeholder management abilities
Proven ability to lead, inspire, and build followership through complex change
Proven success transforming organizations through continuous improvement enabled by digital technologies and automation
Ability to identify and frame opportunities and solutions in a structured, data-driven way
Ability to work independently, act with urgency, problem solve, and respond to emerging information
Track record leading continuous process improvement, automation, and software solutions to enhance service delivery
Ability to design, align, and execute enterprise initiatives from start to finish
Ability to develop, track, course correct, and iterate a metrics-driven system roadmap
Previous shared services and/or outsourcing experience is a plus
Must abide by Mastercard security policies and practices
Must ensure confidentiality and integrity of accessed information
Must report suspected information security violations or breaches
Must complete mandatory security training

Benefits

Comp & perks

Annual bonus or commissions may be available depending on the role
Medical, prescription drug, dental, vision, disability, and life insurance
Flexible spending account and health savings account
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401(k) with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement