Director of Operations

Material Bank

. Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns .

Posted 10/17/2026full-timeOlive Branch • Mississippi • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing multi-shift operations, overseeing fulfillment processes, and optimizing supply chain performance. Proficient in operational budgeting, WMS systems, and implementing robotics and automation for efficiency improvements.

Highest-signal resume keywords

10+ Years Experience In DistributionWMS-Enabled Operations ManagementParcel And Freight Operations ManagementStrong Analytical CapabilityLean Or Six Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational BudgetingCost-Per-Unit MetricsLabor Productivity MetricsRobotics And Automation ImplementationInventory Accuracy ManagementProcess MappingRoot-Cause AnalysisKPI Dashboard DevelopmentInternational Shipping KnowledgeVendor RFP Management

Soft Skills

Strong LeadershipAttention To DetailProactive Problem SolvingAbility To Manage Competing PrioritiesCoaching And Development Skills

Tools & Technologies

WMS SystemsBI/Reporting ToolsAutomation TechnologiesAI Technologies

Certifications & Qualifications

Lean CertificationSix Sigma Certification

Industry Keywords

Supply ChainFulfillmentE-Commerce3PL OperationsCustom PackingSafety CultureOSHA Compliance

About the role

Key responsibilities & impact

Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns
Ensure daily order cutoffs and service commitments are met
Oversee fulfillment for member sampling, e-commerce, and 3PL clients from a shared inventory pool
Establish capacity and contingency plans for promotions and peak periods
Lead operational onboarding of Brand Partners and 3PL clients
Contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs
Serve as senior operational contact for key partners and clients, resolving service issues and maintaining SLAs
Represent Operations in facility projects, process changes, inventory moves, and new program launches
Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, inbound scheduling, ASNs, and replenishment
Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross-border shipping requirements
Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans
Deliver process and labor improvements with measurable recurring savings
Lead operational use of robotics and automation, including AMRs, and evaluate goods-to-person systems
Own operational requirements for WMS and related WES/WCS systems
Partner on vendor evaluations, capital business cases, ROI analysis, pilots, and rollouts
Drive standard work, SOP compliance, process mapping, root-cause analysis, and quality standards
Maintain safety culture and OSHA compliance
Recruit, coach, and develop Operations Managers, Supervisors, Team Leads, and hourly associates
Establish daily operating rhythms and KPI dashboards covering service, quality, cost, productivity, and safety
Promote adoption of AI and technology for reporting, analysis, documentation, and operational decision-making
Build succession depth and a culture of ownership, accountability, respect, and continuous improvement

Requirements

What you’ll need

10+ years of experience in distribution, fulfillment, supply chain, or a related field
7+ years managing teams, managers, and multi-shift operations
Experience owning operating budgets, cost-per-unit or labor productivity metrics, and high-volume WMS-enabled operations with robotics or automation
Experience managing parcel and freight operations and carrier relationships
Strong analytical capability
Advanced Excel skills
Familiarity with BI/reporting tools
Openness to AI and emerging technologies
Strong leadership, attention to detail, proactive problem solving, and ability to manage competing priorities in time-sensitive environments
Availability to work nonstandard hours, including peak periods
Ability to lift up to 25 pounds regularly
Bachelor's degree in Supply Chain, Operations, Engineering, Business, or a related field; MBA a plus (preferred)
Experience in multi-client 3PL, e-commerce, or small-parcel/sample fulfillment (preferred)
Experience with WMS or automation implementations, vendor RFPs, and capital investment cases (preferred)
Knowledge of international shipping and customs, especially Canada and the UK (preferred)
Experience managing staffing agencies or labor partners (preferred)
Lean, Six Sigma, or related continuous improvement training or certification (preferred)

Benefits

Comp & perks

Inclusive, innovative, fast-paced and supportive workplace
Internal communication and corporate events
Flexible PTO
Sick days
Paid national holidays
Medical, dental, and vision plans
Short-term and long-term disability plans
Employee assistance program
401(k) eligibility after the first 90 days of employment
Time off to give back to communities
Career growth and development opportunities
Flexible work schedules
Hybrid working model allowing remote, in-person, or mixed approaches depending on the team