Mid-Level Service Designer

Matilha Estúdio

. Map complex ecosystems using service blueprints, empathy maps, and flow diagrams .

Posted 9/17/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Service Design and Strategic Design, utilizing tools like Figma and FigJam to create user journeys and prototypes. Capable of translating complex business needs into effective omnichannel experiences while ensuring collaboration across teams and maintaining clear communication.

Highest-signal resume keywords

Service DesignFigma ProficiencyInformation ArchitectureCritical ThinkingCollaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DesignStrategic DesignProcess-Focused Product DesignUser Journey CreationWireframingPrototypingMapping MethodologiesUsabilitySystems ThinkingVisual Facilitation

Soft Skills

Clear CommunicationStrong Presentation SkillsEmotional MaturityAutonomyOrganization

Tools & Technologies

FigmaFigJam

Industry Keywords

Omnichannel ExperiencesDiscovery ActivitiesCo-Creation WorkshopsDesign DecisionsService Solutions

About the role

Key responsibilities & impact

Map complex ecosystems using service blueprints, empathy maps, and flow diagrams
Translate business needs and user pain points into seamless omnichannel experiences
Facilitate discovery activities, co-creation workshops, and ideation sessions using FigJam
Create user journeys, wireframes, and low- to high-fidelity prototypes
Collaborate with Product, Research, Content, and Development teams to ensure technical feasibility
Support solution implementation and ensure quality and clarity during handoff
Document design decisions and service solutions for internal teams and clients

Requirements

What you’ll need

Demonstrated hands-on experience in Service Design, Strategic Design, or process-focused Product Design
Proficiency in tools such as Figma and FigJam for visualization, documentation, and visual facilitation
Strong knowledge of information architecture, usability, and mapping methodologies
Systems thinking and the ability to understand the broader context before proposing specific solutions
Autonomy, organization, and predictability in managing and delivering assigned areas of work
Ability to work confidently in dynamic environments with changing priorities and loosely structured demands
Clear communication and strong presentation skills for explaining design decisions and guiding technical and business stakeholders
Transparency and accountability regarding deadlines, alignment, and commitments
Ability to balance the ideal user experience with operational feasibility and business impact
Critical thinking to challenge assumptions and assess the long-term impact of proposed solutions
Highly collaborative profile, emotional maturity, professional demeanor, and ease working across different areas

Benefits

Comp & perks

Remote work arrangement