Onsite IT Support

MatX

. Serve as the first point of contact for Help Desk issues, triaging and resolving or escalating them .

Posted 10/9/2026contractMountain View • California • United StatesJuniorMid-Level💰 $44,000 - $76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and help desk operations, with a strong focus on Google Workspace administration, Linux, and basic networking. Capable of managing device provisioning, compliance, and maintaining audio/video equipment in a fast-paced environment.

Highest-signal resume keywords

IT Support ExperienceGoogle Workspace AdministrationLinux KnowledgeMDM ExperienceClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportHelp DeskGoogle Workspace AdministrationLinuxBasic NetworkingMDMBash ScriptingPython ScriptingTerraformGoogle Cloud IAM

Soft Skills

Highly OrganizedDetail-OrientedAdaptabilityDiscretion

Tools & Technologies

MacBookChromeOSAudio/Video EquipmentOffice Networking

Industry Keywords

BYOD EnrollmentFast-Paced EnvironmentSensitive Information HandlingU.S. Export Control Compliance

Tech Stack

Tools & technologies

CloudLinuxMacOSPythonTerraform

About the role

Key responsibilities & impact

Serve as the first point of contact for Help Desk issues, triaging and resolving or escalating them
Provision laptops and user accounts for new employees and deprovision them for departures
Assist with procurement and deployment of MacBook, ChromeOS, and Linux hardware
Keep the device fleet up to date, enrolled in MDM, and compliant with the security baseline
Assist with corporate mobile device and BYOD enrollment
Maintain conference room audio/video equipment and office networking
Track action items and projects to completion
Coordinate with other teams and update documentation as needed
Report to the IT team

Requirements

What you’ll need

2–4 years of experience in IT support, help desk, or a similar role
Experience ideally in a startup or other fast-paced environment
Knowledge of Google Workspace administration, GitHub, and Linux
Basic networking and security knowledge
Highly organized and detail-oriented
Clear written and verbal communication
Ability to learn new tools quickly and adapt when priorities shift
Ability to handle sensitive and confidential information with discretion
Based in or willing to relocate to the San Francisco Bay Area
Ability to work onsite in Mountain View three days per week
Access to information subject to U.S. export controls and capacity to perform job functions in compliance with U.S. export control laws without obtaining a license
MDM experience for macOS and ChromeOS (bonus)
Scripting or infrastructure-as-code experience with Bash, Python, and/or Terraform (bonus)
Familiarity with Google Cloud IAM and group-based access management (bonus)
Genuine interest in AI infrastructure (bonus)

Benefits

Comp & perks

4 weeks PTO (accrued)
12 company holidays
Up to 3 weeks remote work
Company-subsidized medical insurance (Kaiser or Anthem) for employees and dependents
Guardian dental and vision insurance for employees and dependents
Life insurance
HSA and FSA offerings via Lively
Roth or pre-tax 401(k) with a 5% company contribution
Long-term disability and travel insurance
$1,500 per year professional development budget
Onsite team lunch and dinner Monday–Friday
100% paid daily commute via company rideshare, public transportation reimbursement, or FasTrak card
$50/month MatX Extras perk allowance
$35/month cellular reimbursement
$40/month Wi-Fi reimbursement
Up to $1,000 for remote office setup purchases through Amazon business account
100% paid mental health benefit via SpringHealth and Guardian EAP
Up to 12 weeks paid parental leave
10 weeks pregnancy disability leave
Flexible return-to-work hours
$6,000 Family Fund for fertility, surrogacy, adoption, menopausal health, preservation, family counseling, and more