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Mavenir

Senior Member of Technical Staff - Technical Support

Mavenir

. Provide customer support and technical analysis and troubleshooting for Mavenir products and customer ecosystem nodes .

Posted 9/17/2026full-timeGurgaon • IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive experience in providing customer support and technical analysis for IMS/RCS-based telecom networks, with a strong focus on troubleshooting Kubernetes-related issues and executing change requests in production environments.

Highest-signal resume keywords
8+ Years Experience In Support RoleKubernetes TroubleshootingCreating MOPsExecuting Change RequestsProactive Customer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical AnalysisTroubleshootingKubernetesIMS/RCS NetworksChange Management
Soft Skills
Independent WorkCustomer InteractionTimely Delivery
Industry Keywords
Telecom NetworksCustomer SupportSLA

Tech Stack

Tools & technologies
Kubernetes

About the role

Key responsibilities & impact
  • Provide customer support and technical analysis and troubleshooting for Mavenir products and customer ecosystem nodes
  • Provide proactive support for customer-reported issues within SLA
  • Create MOPs and execute change requests in customer labs and production networks
  • Troubleshoot and analyze applications and Kubernetes-related issues
  • Work independently and directly with customers for timely delivery

Requirements

What you’ll need
  • 8+ years of experience in a support role for IMS/RCS-based telecom networks
  • Sufficient knowledge of Kubernetes (K8) for troubleshooting and analyzing applications and K8-related issues
  • Ability to create MOPs and execute change requests in customer labs and production networks
  • Ability to work independently and directly with customers for timely delivery
  • Ability to provide proactive support for customer-reported issues within SLA

Benefits

Comp & perks
  • Reasonable accommodation for individuals with physical and mental disabilities
  • Equal Employment Opportunity for qualified applicants regardless of ethnicity, gender, religion, nationality, age, disability, or other legally protected status