Technical Support, Member of Technical Staff - II

Mavenir

. Provide L2/L3 support for Packet Core nodes such as SGW, PGW, MME, PCRF, PCF, AMF, SMF, and UPF .

Posted 9/21/2026full-timeBangalore • IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in providing L2/L3 support for Packet Core nodes, with a strong focus on troubleshooting, incident management, and ensuring SLA compliance in telecom environments. Proficient in network performance monitoring and collaboration with cross-functional teams to optimize network operations.

Highest-signal resume keywords

L2/L3 Support4G/5G Packet CoreTroubleshooting and Incident ManagementLTE/5G Architecture and ProtocolsUnix/Linux Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Packet Core NodesTroubleshootingRoot Cause AnalysisNetwork Performance MonitoringSoftware UpgradesConfiguration ChangesSLA ComplianceNetwork OptimizationCapacity PlanningBasic Scripting

Soft Skills

Analytical SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

NFVKubernetes

Industry Keywords

TelecomLTE5GGTPS1APDiameterPFCPNGAPHTTP/2

Tech Stack

Tools & technologies

CloudKubernetesLinuxUnix

About the role

Key responsibilities & impact

Provide L2/L3 support for Packet Core nodes such as SGW, PGW, MME, PCRF, PCF, AMF, SMF, and UPF
Monitor network performance and handle incidents, outages, and escalations
Perform troubleshooting, root cause analysis (RCA), and issue resolution
Manage software upgrades, patches, and configuration changes
Ensure SLA compliance and service availability
Collaborate with cross-functional teams including RAN, OCS, IMS, Platform, and ST/R&D
Maintain documentation and prepare operational reports
Support network optimization and capacity planning activities

Requirements

What you’ll need

6–12 years of experience in telecom, with strong exposure to 4G/5G Packet Core
Strong knowledge of LTE/5G architecture and protocols (GTP, S1AP, Diameter, PFCP, NGAP, HTTP/2)
Experience in troubleshooting and incident management in live networks
Familiarity with Unix/Linux systems and basic scripting
Understanding of virtualization/cloud (NFV, Kubernetes) is a plus
Good analytical, communication, and problem-solving skills

Benefits

Comp & perks

Reasonable accommodation for individuals with physical and mental disabilities
Equal Employment Opportunity (EEO) employer