Bilingual Cantonese Customer Service Representative

Maximus

. Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees .

Posted 10/9/2026full-timeRemote • New York • United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and communication, with the ability to handle inquiries and enroll consumers into health plans while maintaining confidentiality and adhering to quality assurance metrics. Bilingual capabilities in English and Cantonese, along with strong data entry skills, are essential for success in a fast-paced environment.

Highest-signal resume keywords

Bilingual Proficiency in Cantonese and EnglishCustomer Service ExperienceData Entry SkillsQuality Assurance AdherenceFast-Paced Work Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTelephone SkillsHealthcare Coverage ProcessingEligibility DeterminationDocument TrackingTranslation ServicesFast-Paced Task ExecutionComplex Task Management

Soft Skills

Organizational SkillsInterpersonal SkillsWritten Communication SkillsVerbal Communication SkillsTeam Collaboration

Tools & Technologies

Computer SystemsPhone SystemsHeadsetsInternet Connection

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Healthcare EnrollmentMarketplace DeterminationsConfidentiality PoliciesQuality Assurance MetricsSafety Standards

About the role

Key responsibilities & impact

Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees
Respond effectively to inbound and outbound contacts
Track and document inquiries using applicable systems
Process healthcare coverage applications by telephone
Build tax households and household income information
Make eligibility determinations and interpret Marketplace determinations
Enroll consumers into health plans
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods
Fulfill caller requests for materials via mail, email, or download
Facilitate translation services for non-English-speaking callers
Escalate calls and issues to designated staff as needed
Attend meetings and trainings and maintain current knowledge of programs and systems
Respond consistently with confidentiality and privacy policies
Meet Quality Assurance and other key performance metrics
Adhere to established safety standards
Perform other duties assigned by management

Requirements

What you’ll need

High school diploma or GED required
6+ months of relevant professional experience required, or equivalent combination of education and experience
Proficiency in English and Mandarin, Cantonese or Russian, or proficiency in both Spanish and Haitian Creole
Must be able to speak, read, and translate in Cantonese and English fluently
Residency within 100 miles of New York, NY
Must currently and permanently reside in the Continental US
Internet speed of 20 Mbps or higher
Wi-Fi or Category 5 or 6 ethernet connection to the home router
Strong data entry and telephone skills
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced work environment
Ability to execute many complex tasks simultaneously
Ability to work as a team member and independently
Previous experience with computers, phone systems, and headsets preferred
Previous customer service experience preferred
Ability to remain stationary for an extended period
Occasionally lift, carry, or move items weighing up to 25 pounds

Benefits

Comp & perks

Annual bonuses based on performance
Medical, Dental, Vision, Prescription, and partially funded HSA plans
Life insurance benefits
Discounts on Auto, Home, Renter's, and Pet insurance
401K Retirement Savings plan and Company Matching
PTO, Holidays, and sick leave
Short and Long Term Disability coverage
Employee Assistance Program (EAP) for physical, emotional, and financial wellness
Recognition Platform
Tuition Reimbursement
Employee perks and discounts
Maximus Wellness Program and Resources
Paid, comprehensive training
Professional development opportunities including training programs, workshops, and conferences