Bilingual Customer Service Specialist

Maximus

. Support the Health Texas project through customer care and benefit enrollment services .

Posted 9/30/2026full-timeWaco • Texas • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer care and benefit enrollment services, with a strong ability to communicate effectively in both English and Spanish. Capable of navigating multiple computer systems for accurate data entry and maintaining high performance metrics in a fast-paced environment.

Highest-signal resume keywords

Fluency In Spanish And EnglishCustomer Care ExperienceData Entry SkillsAbility To Handle High Call VolumeBasic Computer Aptitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCustomer CareBenefit EnrollmentCall HandlingDocumentationPerformance MetricsTranslation ServicesIVR NavigationWeb Chat SupportComplaint Resolution

Soft Skills

Organization SkillsWork PrioritizationAbility To Perform Under PressureExcellent AttendanceCommunication Skills

Tools & Technologies

WindowsMacWebcamHigh-Speed Internet

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesHealth PlansConsumer ServicesQuality AssuranceTraining

About the role

Key responsibilities & impact

Support the Health Texas project through customer care and benefit enrollment services
Answer customer inquiries via telephone, IVR, web chat, and other approved channels
Provide accurate information about programs and services to consumers, enrollees, health plans, and providers
Track, document, and record customer interactions, inquiries, complaints, actions, and transactions
Complete related tasks and transactions accurately according to established guidelines
Navigate multiple computer systems and perform accurate data entry
Fulfill customer requests for materials by mail, email, or electronic delivery
Transfer or refer customers to appropriate internal or external entities
Resolve routine customer inquiries and issues
Escalate unresolved, complex, sensitive issues, and grievances
Facilitate translation or interpretation services for non-English-speaking customers
Communicate with supervisors about service delivery needs and issues
Meet quality assurance, productivity, and other performance metrics
Attend required meetings and training and maintain current knowledge of programs, systems, policies, and procedures
Perform other related duties assigned by management

Requirements

What you’ll need

High school diploma or GED required
0–6 months of relevant professional experience, or equivalent combination of education and experience
Fluency in Spanish and English
Availability to work shifts between 8:00am and 6:30pm CST
Ability to type efficiently
Ability to perform under pressure and demonstrate a high sense of urgency
Excellent attendance, with no time off during training
Organization and work prioritization skills
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls per day and repetitive calls
Must work onsite on Day 1 for equipment training
Must complete classroom and on-the-job training with no time missed
Willingness and ability to work with webcam on during training and meetings as instructed
Quiet, professional workspace free from distractions and background noise
Workspace large enough for two large monitors, laptop, keyboard, mouse, and docking station
Reliable wired high-speed internet via cable or fiber; cellular and satellite services are incompatible
Minimum internet speed of 20 Mbps download and 5 Mbps upload
Residency in Texas within a 70-mile radius of Waco, Texas

Benefits

Comp & perks

Paid, comprehensive training
$1.00 per hour increase after completing training
Professional development opportunities
Wellness programs and resources
Employee perks and discounts
Tuition reimbursement
Recognition platform
Employee Assistance Program resources for physical, emotional, and financial wellness
Paid time off, holidays, and sick leave
Short- and long-term disability coverage
401K retirement savings plan with company matching
Medical, dental, vision, and prescription insurance
Partially funded HSA
Life insurance benefits
Auto, home, renter's, and pet insurance discounts
Performance-based bonus opportunities
Remote work after the first onsite day