Bilingual Customer Service Specialist

Maximus

. Support the Health Texas project through customer care and benefit enrollment services .

Posted 9/30/2026full-timeEl Paso • Texas • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer care and benefit enrollment services, with a strong ability to communicate effectively in both English and Spanish. Capable of managing high call volumes while maintaining accuracy in data entry and adherence to performance metrics.

Highest-signal resume keywords

Fluency In English And SpanishCustomer CareData EntryCall HandlingBasic Computer Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCustomer CareCall HandlingBenefit EnrollmentDocumentationPerformance MetricsTranslation ServicesIVR NavigationTask CompletionComputer Systems Navigation

Soft Skills

Organization SkillsWork PrioritizationAbility To Perform Under PressureExcellent AttendanceCommunication Skills

Tools & Technologies

WindowsMacWeb ChatTelephoneEmailIVR

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesQuality AssuranceProductivity MetricsHealth PlansConsumer Services

About the role

Key responsibilities & impact

Support the Health Texas project through customer care and benefit enrollment services
Answer incoming customer inquiries by telephone, IVR, web chat, and other approved channels
Provide accurate information about programs and services to consumers, enrollees, health plans, and providers
Track, document, and record customer interactions, inquiries, complaints, actions, and transactions
Complete associated tasks and transactions accurately according to established guidelines
Navigate multiple computer systems and perform accurate data entry while interacting with customers
Fulfill customer requests for materials via mail, email, or electronic delivery
Transfer or refer customers to appropriate internal or external entities
Address inquiries and resolve routine issues
Escalate unresolved, complex, sensitive issues, or grievances for further investigation or resolution
Facilitate translation or interpretation services for non-English-speaking customers
Communicate with supervisors regarding service delivery needs, concerns, or issues
Meet quality assurance, productivity, and other performance metrics
Attend required meetings and trainings and maintain current knowledge of programs, systems, policies, and procedures
Perform other related duties assigned by management

Requirements

What you’ll need

High school diploma or GED required
0–6 months of relevant professional experience required, or equivalent combination of education and experience
Fluency in English and Spanish required
Availability to work shifts between 8:00am and 6:30pm CST (7:00am and 5:30pm MST), Monday–Friday
Ability to type efficiently
Ability to perform under pressure and demonstrate a high sense of urgency
Excellent attendance; no time off during training
Organization and work prioritization skills
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls per day and repetitive calls
Must work onsite on Day 1 for equipment training
Must complete classroom and on-the-job training with no time missed
Willingness and ability to work with webcam on during training and other meetings as instructed
Residency in Texas within a 70-mile radius of El Paso
Quiet, professional workspace free from distractions and background noise
Workspace large enough for two large monitors, laptop, keyboard, mouse, and docking station
Reliable wired high-speed internet connection via cable or fiber; cellular, fixed wireless, and satellite services are incompatible
Minimum internet speed of 20 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Paid, comprehensive training
$1.00 per hour increase after successfully completing training
Professional development opportunities, including training programs, workshops, and conferences
Maximus Wellness Program and resources
Employee perks and discounts
Tuition reimbursement
Recognition Platform
Employee Assistance Program (EAP) supporting physical, emotional, and financial wellness
Paid time off, holidays, and sick leave
Short- and Long-Term Disability coverage
401K Retirement Savings plan and Company Matching
Medical, Dental, Vision, and Prescription insurance
Partially funded HSA
Life insurance benefits
Auto, Home, Renter's, and Pet insurance discounts
Bonus opportunities based on performance
Equipment provided
Remote work after the first onsite day