Bilingual Customer Service Specialist

Maximus

. Answer customer inquiries via telephone, IVR, web chat, and other approved channels .

Posted 9/30/2026full-timeLubbock • Texas • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively answering inquiries and resolving issues while maintaining accurate documentation. Proficient in bilingual communication, particularly in English and Spanish, with the ability to navigate multiple computer systems and meet performance metrics.

Highest-signal resume keywords

Bilingual Communication (English and Spanish)Customer Service ExperienceData Entry SkillsAbility to Handle High Call VolumeBasic Computer Aptitude

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCustomer ServiceCall HandlingDocumentationBasic Computer Skills

Soft Skills

OrganizationWork PrioritizationAbility to Perform Under PressureExcellent AttendanceHigh Sense of Urgency

Tools & Technologies

WindowsMacWeb Chat SystemsIVR Systems

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Customer InquiriesHealth Texas ProjectBenefit Enrollment ServicesQuality AssurancePerformance Metrics

About the role

Key responsibilities & impact

Answer customer inquiries via telephone, IVR, web chat, and other approved channels
Provide accurate information about programs and services to consumers, enrollees, health plans, and providers
Track and document customer interactions, inquiries, complaints, actions, and transactions
Complete customer service tasks and transactions accurately according to established guidelines
Navigate multiple computer systems and perform accurate data entry
Fulfill requests for materials via mail, email, or electronic delivery
Transfer or refer customers to appropriate internal or external entities
Resolve routine customer issues and complete required updates
Escalate complex, sensitive, unresolved issues and grievances
Facilitate translation or interpretation services for non-English-speaking customers
Communicate service delivery needs and concerns to supervisors
Meet quality assurance, productivity, and other performance metrics
Attend required meetings and trainings and maintain current program, system, policy, and procedure knowledge
Perform other related duties assigned by management
Support the Health Texas project through customer care and benefit enrollment services

Requirements

What you’ll need

High school diploma or GED required
0–6 months of relevant professional experience required, or equivalent combination of education and experience
Fluency in English and Spanish
Availability to work shifts between 8:00am and 6:30pm CST
Ability to type efficiently
Ability to perform under pressure and demonstrate a high sense of urgency
Excellent attendance, with no time off during training
Organization and work prioritization skills
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls per day and multiple repetitive calls
Must reside in Texas and within a 70-mile radius of Lubbock, TX
Must work onsite on Day 1 for equipment training
Must complete classroom and on-the-job training without missing time
Willingness and ability to work with webcam on during training and meetings as instructed
Quiet, professional home workspace free from distractions and background noise
Workspace large enough for two large monitors, laptop, keyboard, mouse, and docking station
Reliable wired high-speed internet connection; cable or fiber required
Minimum internet speed of 20 Mbps download and 5 Mbps upload
Cellular-network and satellite internet services are incompatible

Benefits

Comp & perks

Paid, comprehensive training
$1.00 per hour increase after completing training
Professional development opportunities
Wellness programs and resources
Employee perks and discounts
Tuition reimbursement
Recognition platform
Employee Assistance Program (EAP) supporting physical, emotional, and financial wellness
Paid time off, holidays, and sick leave
Short- and long-term disability coverage
401(k) retirement savings plan with company matching
Medical, dental, vision, and prescription insurance
Partially funded HSA
Life insurance
Auto, home, renter's, and pet insurance discounts
Performance-based bonus opportunities
Company-provided equipment
Remote work after the first onsite day