Bilingual Customer Service Specialist

Maximus

. Support the Health Texas project through customer care and benefit enrollment services .

Posted 10/3/2026full-timeLubbock • Texas • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively handling inquiries and providing accurate information across multiple communication channels. Proficient in data entry and maintaining documentation while meeting performance metrics in a fast-paced environment.

Highest-signal resume keywords

Fluency In Spanish And EnglishCustomer Care SupportData Entry SkillsAbility To Handle 100+ Calls Per DayBasic Computer Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCustomer CareCall HandlingDocumentationPerformance MetricsInquiry ResolutionTranslation ServicesBenefit EnrollmentProgram KnowledgeComputer Systems Navigation

Soft Skills

Organization SkillsWork PrioritizationAbility To Perform Under PressureExcellent AttendanceCommunication Skills

Tools & Technologies

WindowsMacIVR SystemsWeb Chat PlatformsEmail Communication

Industry Keywords

Customer InquiriesHealth PlansConsumer ServicesQuality AssuranceTraining Compliance

About the role

Key responsibilities & impact

Support the Health Texas project through customer care and benefit enrollment services
Answer customer inquiries by telephone, IVR, web chat, and other approved channels
Provide accurate information about programs and services to consumers, enrollees, health plans, and providers
Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
Complete related tasks and transactions accurately according to established guidelines
Navigate multiple computer systems and perform accurate data entry
Fulfill customer requests for materials via mail, email, or electronic delivery
Transfer or refer customers to appropriate internal or external entities
Resolve routine customer issues and complete required updates
Escalate unresolved, complex, sensitive, or grievance-related issues
Facilitate translation or interpretation services for non-English-speaking customers
Communicate service delivery needs, concerns, and issues to supervisors
Meet quality assurance, productivity, and other key performance metrics
Attend required meetings and training and maintain current knowledge of programs, systems, policies, and procedures
Perform other related duties assigned by management

Requirements

What you’ll need

High school diploma or GED required
0–6 months of relevant professional experience required, or equivalent combination of education and experience
Fluency in Spanish and English
Availability to work shifts between 8:00am and 6:30pm CST, Monday–Friday
Ability to type efficiently
Ability to perform under pressure and demonstrate a high sense of urgency
Excellent attendance; no time off during training
Organization and work prioritization skills
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls per day and repetitive calls
Must reside in Texas and within a 70-mile radius of Lubbock, TX
Must work onsite on Day 1 for equipment training
Must complete classroom and on-the-job training with no time missed
Willingness and ability to keep webcam on during training and other meetings as instructed
Quiet, professional workspace free from distractions and background noise
Workspace large enough for two large monitors, laptop, keyboard, mouse, and docking station
Reliable wired high-speed internet via cable or fiber; cellular, fixed wireless, and satellite services are incompatible
Minimum internet speed of 20 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Paid, comprehensive training
$1.00 per hour increase to base pay after completing training
Professional development opportunities, including training programs, workshops, and conferences
Maximus Wellness Program and Resources
Employee perks and discounts
Tuition reimbursement
Recognition Platform
Employee Assistance Program (EAP) supporting physical, emotional, and financial wellness
Paid time off, holidays, sick leave, and short- and long-term disability coverage
401K Retirement Savings plan with company matching
Medical, dental, vision, prescription, and partially funded HSA plans
Life insurance benefits
Auto, home, renter's, and pet insurance discounts
Performance-based bonus opportunities
Equipment provided, including two large monitors, laptop, keyboard, mouse, and docking station