Bilingual Haitian Creole Customer Service Representative

Maximus

. Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees .

Posted 10/9/2026full-timeRemote • New York • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service, data entry, and effective communication in both English and Haitian Creole. Capable of managing multiple tasks in a fast-paced environment while adhering to confidentiality and quality assurance standards.

Highest-signal resume keywords

Fluent In English And Haitian CreoleCustomer Service ExperienceData Entry SkillsTelephone SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryHealth Care Coverage ProcessingEligibility DeterminationApplication ProcessingDocument Tracking

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationTeamworkAbility To Multitask

Tools & Technologies

Phone SystemsComputersHeadsetsInternet Connectivity

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Health Plan EnrollmentConfidentiality PoliciesQuality AssuranceSafety StandardsFast-Paced Work Environment

About the role

Key responsibilities & impact

Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees
Respond effectively to inbound and outbound contacts
Track and document inquiries using applicable systems
Process health care coverage applications by telephone, including tax household and income information, eligibility determinations, and health plan enrollment
Transfer or refer consumers to appropriate entities
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods
Fulfill caller requests for materials via mail, email, or download
Facilitate translation services for non-English-speaking callers
Escalate calls or issues to designated staff for resolution
Attend meetings and trainings and maintain current knowledge of programs and systems
Respond to inquiries in accordance with confidentiality and privacy policies
Meet Quality Assurance and other key performance metrics
Adhere to established safety standards
Remain stationary for extended periods and occasionally move items weighing up to 25 pounds
Perform other duties assigned by management

Requirements

What you’ll need

High school diploma or GED required
6+ months of relevant professional experience required, or equivalent combination of education and experience
Fluent in English and Haitian Creole
Must be able to speak, read, and translate in Haitian Creole and English fluently
Residency within 100 miles of New York, NY
Must currently and permanently reside in the Continental US
Strong data entry and telephone skills
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced work environment
Ability to execute many complex tasks simultaneously
Ability to work as a team member and independently
Previous experience with computers, phone systems, and headsets preferred
Previous customer service experience preferred
Internet speed of 20mbps or higher
Internet connectivity via Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

Benefits

Comp & perks

Quarterly bonuses based on performance
Medical, Dental, Vision, Prescription, and partially funded HSA plans
Life insurance benefits
Discounts on Auto, Home, Renter's, and Pet insurance
401K Retirement Savings plan and Company Matching
Paid time off, holidays, and sick leave
Short and Long Term Disability coverage
Employee Assistance Program (EAP) for physical, emotional, and financial wellness
Recognition Platform
Tuition reimbursement
Employee perks and discounts
Maximus Wellness Program and Resources
Professional development opportunities, including training programs, workshops, and conferences
Paid, comprehensive training