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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and effective communication, with the ability to handle complex inquiries and maintain confidentiality. Bilingual capabilities in English and Russian, along with strong data entry skills, are essential for processing healthcare applications and facilitating translation services.
Highest-signal resume keywords
Bilingual Proficiency in English and RussianStrong Data Entry SkillsCustomer Service ExperienceAbility to Work in Fast-Paced EnvironmentExcellent Organizational and Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryTelephone SkillsHealthcare Coverage Application ProcessingEligibility DeterminationTranslation ServicesQuality Assurance MetricsDocument TrackingLife Event Changes ProcessingDemographic UpdatesSpecial Enrollment Periods
Soft Skills
Interpersonal SkillsWritten CommunicationVerbal CommunicationTeamworkAbility to Multitask
Tools & Technologies
Computer SystemsPhone SystemsHeadsetsInternet ConnectivityWi-Fi
Industry Keywords
HealthcareConfidentiality PoliciesPrivacy PoliciesCustomer SupportEnrollment Processes
About the role
Key responsibilities & impact- Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees
- Respond effectively to inbound and outbound contacts
- Track and document inquiries using applicable systems
- Process new healthcare coverage applications by telephone, including tax household and income information, eligibility determinations, and health plan enrollment
- Transfer or refer consumers to appropriate entities
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods
- Fulfill caller requests for materials via mail, email, or download
- Facilitate translation services for non-English-speaking callers
- Escalate calls or issues to designated staff for resolution
- Attend meetings and trainings and maintain current knowledge of programs and systems
- Respond consistently with confidentiality and privacy policies
- Meet Quality Assurance and other key performance metrics
- Adhere to established safety standards
- Remain stationary for extended periods
- Occasionally lift, carry, or move items weighing up to 25 pounds
- Perform other duties assigned by management
Requirements
What you’ll need- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience
- Proficiency in English and Mandarin, Cantonese or Russian, or proficiency in both Spanish and Haitian Creole
- Must be able to speak, read and translate in Russian and English fluently
- Residency within 100 miles of New York, NY
- Strong data entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced work environment
- Ability to successfully execute many complex tasks simultaneously
- Ability to work as a team member and independently
- Previous experience with computers, phone systems, and headsets preferred
- Previous experience in customer service preferred
- Internet speed of 20mbps or higher
- Connectivity via Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Must currently and permanently reside in the Continental US
Benefits
Comp & perks- Annual bonuses based on performance
- Medical, Dental, Vision, Prescription, and partially funded HSA plans
- Life insurance benefits
- Discounts on Auto, Home, Renter's, and Pet insurance
- 401K Retirement Savings plan and Company Matching
- Paid time off, holidays, and sick leave
- Short and Long Term Disability coverage
- Employee Assistance Program (EAP) for physical, emotional, and financial wellness
- Recognition Platform
- Tuition reimbursement
- Employee perks and discounts
- Maximus Wellness Program and Resources
- Paid, comprehensive training
- Professional development opportunities, including training programs, workshops, and conferences