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Maximus

Bilingual Spanish Call Center Customer Service Representative

Maximus

. Answer customer inquiries via telephone, Interactive Voice Response (IVR), web chat, or other approved channels .

Posted 10/9/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service, including effective communication in English and Spanish, accurate data entry, and the ability to navigate multiple computer systems. Maintains adherence to confidentiality and quality assurance standards while managing customer inquiries and requests efficiently.

Highest-signal resume keywords
Fluency In English And SpanishStrong Data Entry SkillsCustomer Service ExperienceExcellent Communication SkillsAbility To Work In Fast-Paced Environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntryCustomer Inquiry ResolutionDocument TrackingTask CompletionMultitasking
Soft Skills
Organizational SkillsInterpersonal SkillsWritten CommunicationVerbal CommunicationTeamwork
Tools & Technologies
Telephone SystemsInteractive Voice Response (IVR)Web Chat PlatformsComputer Systems
Certifications & Qualifications
High School Diploma Or GED
Industry Keywords
NYSOH Health Insurance ProgramsMedicaidChild Health PlusEssential PlanQualified Health Plans

About the role

Key responsibilities & impact
  • Answer customer inquiries via telephone, Interactive Voice Response (IVR), web chat, or other approved channels
  • Provide accurate information about NYSOH health insurance programs, including Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans
  • Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
  • Complete associated tasks and transactions accurately and completely
  • Navigate multiple computer systems and perform accurate data entry while interacting with customers
  • Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery
  • Transfer or refer customers to appropriate internal or external entities
  • Address inquiries and resolve routine issues
  • Escalate unresolved, complex, or sensitive issues and grievances
  • Facilitate translation or interpretation services for non-English-speaking customers
  • Communicate with supervisors regarding service-delivery needs, concerns, or issues
  • Meet Quality Assurance, productivity, and other key performance metrics
  • Attend required meetings and training; maintain current knowledge of programs, systems, policies, and procedures
  • Adhere to confidentiality, privacy, and safety standards
  • Remain stationary for extended periods and occasionally move items weighing up to 25 pounds
  • Perform other duties assigned by management

Requirements

What you’ll need
  • High school diploma or GED required
  • 0-6 months of relevant professional experience required, or equivalent combination of education and experience
  • Must be fluent in English and the specified secondary language
  • Must be able to speak, read, and translate in Spanish and English fluently
  • Residency within 100 miles of New York, NY
  • Strong data entry and telephone skills
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced work environment
  • Ability to successfully execute many complex tasks simultaneously
  • Ability to work as a team member and independently
  • Previous experience with computers, phone systems, and headsets preferred
  • Previous experience in customer service preferred
  • Internet speed of 20mbps or higher
  • Wi-Fi or Category 5 or 6 ethernet patch cable connection to the home router
  • Must currently and permanently reside in the Continental US

Benefits

Comp & perks
  • Annual bonuses based on performance
  • Medical, Dental, Vision, Prescription, and partially funded HSA plans
  • Life insurance benefits
  • Discounts on Auto, Home, Renter's, and Pet insurance
  • 401K Retirement Savings plan and Company Matching
  • PTO, Holidays, and sick leave
  • Short and Long Term Disability coverage
  • Employee Assistance Program (EAP) resources for physical, emotional, and financial wellness
  • Recognition platform
  • Tuition reimbursement
  • Employee perks and discounts
  • Maximus Wellness Program and Resources
  • Professional development opportunities, including training programs, workshops, and conferences