Bilingual Spanish Customer Service Representative

Maximus

. Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees .

Posted 10/9/2026full-timeNew York City • New York • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service, data entry, and bilingual communication in English and Spanish. Capable of managing multiple tasks in a fast-paced environment while adhering to confidentiality and quality assurance standards.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceData Entry SkillsQuality AssuranceFast-Paced Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTelephone SkillsHealth Care Coverage ProcessingEligibility DeterminationApplication Processing

Soft Skills

Organizational SkillsInterpersonal SkillsWritten CommunicationVerbal CommunicationTeam Collaboration

Tools & Technologies

Computer SystemsPhone SystemsHeadsetsInternet Connectivity

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Health Care CoverageConfidentiality PoliciesQuality Assurance MetricsEnrollment ProcessesDemographic Updates

About the role

Key responsibilities & impact

Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees
Respond effectively to inbound and outbound contacts
Track and document inquiries using applicable systems
Process health care coverage applications by telephone, including tax household and income information, eligibility determinations, and health plan enrollment
Transfer or refer consumers to appropriate entities
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods
Fulfill caller requests for materials via mail, email, or download
Facilitate translation services for non-English-speaking callers
Escalate calls or issues for resolution
Attend meetings and trainings and maintain current knowledge of programs and systems
Respond to inquiries while following confidentiality and privacy policies
Meet Quality Assurance and other key performance metrics
Adhere to safety standards
Remain stationary for extended periods and occasionally move items up to 25 pounds
Perform other duties assigned by management

Requirements

What you’ll need

High school diploma or GED required
6+ months of relevant professional experience required, or equivalent combination of education and experience
Fluent in English and Spanish
Must be able to speak, read, and translate in Spanish and English fluently
Residency within 100 miles of New York, NY
Must currently and permanently reside in the Continental US
Strong data entry and telephone skills
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced work environment
Ability to successfully execute many complex tasks simultaneously
Ability to work as a team member and independently
Previous experience with computers, phone systems, and headsets preferred
Previous experience in customer service preferred
Internet speed of 20mbps or higher
Internet connectivity via Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

Benefits

Comp & perks

Quarterly bonuses based on performance
Medical, Dental, Vision, and Prescription insurance
Partially funded HSA
Life insurance benefits
Auto, Home, Renter's, and Pet insurance discounts
401K Retirement Savings plan and Company Matching
Paid time off, holidays, and sick leave
Short and Long Term Disability coverage
Employee Assistance Program (EAP) for physical, emotional, and financial wellness
Recognition Platform
Tuition Reimbursement
Employee perks and discounts
Maximus Wellness Program and Resources
Professional development opportunities, including training programs, workshops, and conferences
Paid, comprehensive training