Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Maximus

Call Center Customer Service Representative

Maximus

. Answer incoming customer inquiries via telephone, Interactive Voice Response (IVR), web chat, or other approved channels .

Posted 10/9/2026full-timeRochester • New York • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively addressing inquiries and resolving issues while maintaining confidentiality and adhering to established guidelines. Proficient in data entry and communication, with the ability to navigate multiple systems and perform tasks in a fast-paced environment.

Highest-signal resume keywords
Customer Service ExperienceData Entry SkillsVerbal Communication SkillsOrganizational SkillsAbility to Work Independently

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntryTelephone SkillsIVR NavigationComputer ProficiencyTask Management
Soft Skills
Interpersonal SkillsWritten Communication SkillsOrganizational SkillsAbility to MultitaskTeam Collaboration
Tools & Technologies
Computer SystemsPhone SystemsHeadsetsWi-Fi ConnectivityEthernet Patch Cable
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
NYSOHMedicaidChild Health PlusEssential PlanQualified Health Plans

About the role

Key responsibilities & impact
  • Answer incoming customer inquiries via telephone, Interactive Voice Response (IVR), web chat, or other approved channels
  • Provide accurate information about NYSOH health insurance programs, including Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans
  • Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
  • Complete related tasks and transactions according to established guidelines
  • Navigate multiple computer systems and perform accurate data entry while interacting with customers
  • Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery
  • Transfer or refer customers to appropriate internal or external entities
  • Address inquiries and resolve routine issues
  • Escalate unresolved, complex, sensitive issues, or grievances for further investigation or resolution
  • Facilitate translation or interpretation services for non-English-speaking customers
  • Communicate with supervisors about service-delivery needs, concerns, or issues
  • Meet quality assurance, productivity, and other key performance metrics
  • Attend required meetings and trainings and maintain current knowledge of programs, systems, policies, and procedures
  • Adhere to confidentiality, privacy, and safety standards
  • Perform other duties assigned by management

Requirements

What you’ll need
  • High school diploma or GED required
  • 0–6 months of relevant professional experience required, or equivalent combination of education and experience
  • Must reside within 100 miles of Rochester, NY
  • Must currently and permanently reside in the Continental US
  • Internet speed of 20 Mbps or higher
  • Internet connectivity via Wi-Fi or Category 5 or 6 Ethernet patch cable to the home router
  • Strong data entry and telephone skills
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced work environment
  • Ability to execute many complex tasks simultaneously
  • Ability to work as a team member and independently
  • Previous experience with computers, phone systems, and headsets preferred
  • Previous customer service experience preferred
  • Ability to remain stationary for an extended period
  • Occasionally lift, carry, or move items weighing up to 25 pounds

Benefits

Comp & perks
  • Annual bonuses based on performance
  • Medical, dental, vision, prescription, and partially funded HSA plans
  • Life insurance benefits
  • Discounts on auto, home, renter's, and pet insurance
  • 401K retirement savings plan with company matching
  • Paid time off, holidays, and sick leave
  • Short- and long-term disability coverage
  • Employee Assistance Program (EAP) for physical, emotional, and financial wellness
  • Recognition platform
  • Tuition reimbursement
  • Employee perks and discounts
  • Maximus Wellness Program and resources
  • Professional development opportunities, including training programs, workshops, and conferences
  • Remote work opportunity after successful completion of 5 days of onsite training