FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing inbound and outbound calls while providing administrative support and maintaining data accuracy across multiple systems. Capable of multitasking effectively in a fast-paced environment while ensuring confidentiality and security of information.
Highest-signal resume keywords
Call Center ExperienceData Entry AccuracyMicrosoft Office ProficiencyCustomer Service SkillsCritical-Thinking Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocument ManagementAssessment ProSchedulingMultitasking
Soft Skills
Problem-SolvingAdaptabilityTime Management
Tools & Technologies
Microsoft OfficeSmartsheetExcelSharePoint
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Health Maintenance ActivitiesConfidentialityClient-Focused SupportInbound CallsOutbound Calls
About the role
Key responsibilities & impact- Support the Colorado HMA (Health Maintenance Activities) Review Program
- Manage inbound and outbound calls
- Respond to voicemails and emails
- Update documentation accurately and timely across multiple systems
- Manage assessments in Assessment Pro
- Manage referrals and assist with follow-up activities
- Complete data entry efficiently and accurately
- Research and resolve discrepancies with provider documents
- Review keyed information to verify data accuracy
- Monitor data and image quality of scanned documents
- Follow established policies and procedures for indexing and imaging
- Maintain confidentiality and security of relevant information
- Provide administrative and client-focused support
Requirements
What you’ll need- High school diploma, GED, or equivalent required
- 0-2 years of relevant experience required
- Minimum 1-2 years of experience in a call center environment or in customer service
- Proficiency in Microsoft Office applications
- Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently
- Strong ability to multitask and manage competing priorities effectively
- Reliable high-speed internet service
- Minimum 20 Mbps download speed/50 Mbps for shared internet connectivity
- Minimum 5 Mbps upload speed
- Private and secure workspace suitable for confidential work
- Preferred: Associate degree in Administration, Office Management, or Organizational Leadership
- Preferred: Experience in customer service or a related field
- Preferred: Minimum 1-2 years of scheduling experience
- Preferred: Proficiency in Smartsheet, Excel, and SharePoint
- Preferred: Prior experience handling inbound and outbound calls
- Preferred: Strong critical-thinking and problem-solving skills
- Preferred: Ability to remain adaptable and task-focused in a fast-paced environment
Benefits
Comp & perks- Performance-based bonuses
- Medical, dental, vision, and prescription insurance
- Partially funded HSA
- Life insurance
- Auto, home, renter's, and pet insurance discounts
- 401K retirement savings plan with company matching
- Paid time off, holidays, and extended sick leave
- Short- and long-term disability coverage
- Employee Assistance Program (EAP) for physical, emotional, and financial wellness
- Recognition platform
- Diversity, Equity, and Inclusion initiatives
- Tuition reimbursement
- Employee perks and discounts
- Maximus wellness programs and resources
- Professional development opportunities, including training programs, workshops, and conferences
- Company-issued computer equipment