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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in data accuracy verification and document management while maintaining confidentiality and security. Capable of providing education and guidance on long-term care services and collaborating effectively within a team.
Highest-signal resume keywords
Data Accuracy VerificationLong-Term Care Services KnowledgeMicrosoft Office ProficiencyCustomer Service ExperienceIndependent and Collaborative Work
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementDocument IndexingResearch SkillsQuality MonitoringConfidentiality Maintenance
Soft Skills
Effective CommunicationTeam CollaborationProblem Solving
Tools & Technologies
Microsoft OutlookMicrosoft TeamsMicrosoft OneNoteMicrosoft Excel
Industry Keywords
Clinical Office EnvironmentLong-Term CareProvider CommunicationInbound and Outbound Calls
About the role
Key responsibilities & impact- Research and resolve discrepancies with provider documents
- Review information keyed into the system to verify data accuracy
- Monitor data/image quality of scanned documents
- Follow established policies and procedures for indexing and imaging without deviation
- Maintain confidentiality and security of relevant information
- Manage various long-term care referral types
- Conduct research within multiple systems
- Coordinate communications
- Provide education and guidance to community members, providers, and facilities regarding long-term care services
- Collaborate with the Maine ASA team while working independently
Requirements
What you’ll need- High school diploma, GED, or equivalent required
- 0-2 years of relevant experience required
- Minimum of 2 years of experience working in a fast-paced clinical office environment
- Prior experience handling inbound and outbound customer service calls
- Ability to work effectively independently and collaboratively as part of a team
- Proficiency in Microsoft Office applications, including Outlook, Teams, OneNote, and Excel
- Reliable high-speed internet service
- Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
- Minimum 5 Mbps upload speeds
- Private and secure workspace
Benefits
Comp & perks- Bonuses based on performance
- Medical, Dental, Vision, Prescription, and partially funded HSA plans
- Life insurance benefits
- Discounts on Auto, Home, Renter's, and Pet insurance
- 401K Retirement Savings plan and Company Matching
- PTO, Holidays, and extended sick leave
- Short and Long Term Disability coverage
- Employee Assistance Program (EAP) with physical, emotional, and financial wellness resources
- Recognition Platform
- Tuition Reimbursement
- Employee perks and discounts
- Maximus Wellness Program and Resources
- Professional development opportunities, including training programs, workshops, and conferences
- Maximus pays expenses associated with renewing licenses and certifications for employees
- Company-issued computer equipment
- Work/life balance support and flexibility