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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills in scheduling assessments and managing high-volume activities while providing exceptional customer support. Maintains data accuracy and confidentiality in compliance with established policies and procedures.
Highest-signal resume keywords
Customer SupportData EntryScheduling AssessmentsConfidentiality MaintenanceHigh-Volume Activity Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Accuracy VerificationDocument IndexingImaging ProceduresDiscrepancy ResolutionAssessment Coordination
Soft Skills
CommunicationProblem-SolvingAttention to Detail
Tools & Technologies
High-Speed InternetSecure Workspace
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Home and Community-Based ServicesClinical EnvironmentCall Center Environment
About the role
Key responsibilities & impact- Support the Kansas Home and Community-Based Services (HCBS) Program
- Schedule assessments and accommodations for the population served
- Respond to phone and email inquiries within contractual turnaround times
- Provide high-level customer support to internal and external customers
- Perform data entry
- Research and resolve discrepancies with provider documents
- Review information keyed into the system to verify data accuracy
- Monitor data/image quality of scanned documents
- Follow established policies and procedures for indexing and imaging without deviation
- Maintain confidentiality and security of relevant information
Requirements
What you’ll need- High school diploma, GED, or equivalent required
- 0–2 years of relevant experience required
- 6 months to 1 year of experience coordinating and scheduling assessments, appointments, or other high-volume activities
- 6 months to 1 year of experience in a clinical, customer service, or call center environment
- Reliable high-speed internet service
- Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
- Minimum 5 Mbps upload speeds
- Private and secure workspace
Benefits
Comp & perks- Work/life balance support
- Performance-based bonuses
- Medical, dental, vision, prescription, and partially funded HSA plans
- Life insurance benefits
- Auto, home, renter's, and pet insurance discounts
- 401K retirement savings plan with company matching
- Paid time off, holidays, and extended sick leave
- Short- and long-term disability coverage
- Employee Assistance Program (EAP) with physical, emotional, and financial wellness resources
- Employee recognition platform
- Tuition reimbursement
- Employee perks and discounts
- Wellness programs and resources
- Professional development opportunities, including training programs, workshops, and conferences
- Company-issued computer equipment