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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic and operational leadership in managing the Ohio PASRR Program, ensuring compliance and fostering partnerships with state stakeholders. Proficient in team supervision, financial management, and quality assurance processes to enhance service delivery and client satisfaction.
Highest-signal resume keywords
Program Operations ManagementPASRR Level II CoordinationFinancial Forecasting and P&L ManagementTeam Leadership and Staff DevelopmentClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Management and AnalysisClinical Documentation ReviewQuality AssuranceProcess ImprovementPublic Speaking
Soft Skills
Strategic LeadershipCommunicationProblem-SolvingTeam Collaboration
Tools & Technologies
Microsoft OfficeExcel
Certifications & Qualifications
LMFTLMSWLPCLCSWMSN
Industry Keywords
Human ServicesContractual ComplianceStakeholder EngagementService-Level Expectations
About the role
Key responsibilities & impact- Provide strategic and operational leadership for the Ohio PASRR Program
- Oversee program operations and ensure contractual compliance
- Maintain partnerships with state stakeholders and serve as the primary point of contact for the state client
- Lead program initiatives, manage escalations, monitor performance, and drive continuous process improvements
- Supervise a designated team of unit staff
- Train and develop unit staff
- Monitor staff activities, schedules, productivity, and work-product results
- Review clinical documentation, including pending denials, for assigned staff in real time
- Collect quality-assurance information from assigned staff
- Disseminate policy and protocol changes and ensure implementation
- Lead regular team meetings and act as the point person for assigned staff
- Conduct scheduled and random post-assessment home visits to ensure customer satisfaction
- Promote project image and goals through public speaking engagements and local professional presentations
- Manage financial review, client management, and effective delivery of service-level expectations
- Prepare and manage reporting, documentation, and communication processes
- Perform other duties as assigned by Management
Requirements
What you’ll need- Bachelor's degree in a relevant field and 5+ years of relevant professional experience, or equivalent combination of education and experience
- Master's degree in Social Work, Psychology, Nursing, Public Health, or a related field
- Minimum of 2 years of management experience
- Minimum of 3 years of experience in human services
- Experience administering or coordinating PASRR Level II programs
- Experience with financial forecasting and profit & loss (P&L) management
- Proficiency in Microsoft Office applications
- Intermediate to advanced Excel skills, including data management and analysis
- Client relationship management experience preferred
- Active LMFT, LMSW, LPC, LCSW, or MSN licensure preferred
- Reliable high-speed internet service
- Minimum 20 Mbps download speeds / 50 Mbps for shared internet connectivity
- Minimum 5 Mbps upload speeds
- Private and secure workspace
Benefits
Comp & perks- Work/life balance support and flexible arrangements
- Performance-based bonuses
- Medical, dental, vision, and prescription insurance
- Partially funded HSA
- Life insurance
- Auto, home, renter's, and pet insurance discounts
- 401(k) retirement savings plan with company matching
- Unlimited time off, holidays, and extended sick leave
- Short- and long-term disability coverage
- Employee Assistance Program (EAP) supporting physical, emotional, and financial wellness
- Employee recognition platform
- Tuition reimbursement
- Employee perks and discounts
- Maximus Wellness Program and resources
- Professional development opportunities, including training programs, workshops, and conferences
- Employer-paid renewal expenses for licenses and certifications
- Company-issued computer equipment
