Customer Service Representative

Maximus

. Answer incoming calls from consumers, prospective enrollees, and representatives assisting enrollees .

Posted 10/9/2026full-timeRochester • New York • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong data entry and telephone skills while effectively managing inbound and outbound communications. Capable of processing healthcare coverage applications and maintaining confidentiality in a fast-paced environment.

Highest-signal resume keywords

Data Entry SkillsTelephone SkillsCustomer Service ExperienceOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryHealthcare Coverage ProcessingEligibility DeterminationTax Household ConstructionDemographic UpdatesDisenrollment RequestsSpecial Enrollment PeriodsQuality Assurance MetricsFast-Paced Task ExecutionConfidentiality Compliance

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationTeam CollaborationOrganizational Skills

Tools & Technologies

Computer SystemsPhone SystemsHeadsetsInternet ConnectivityWi-FiEthernet Patch Cable

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare EnrollmentConsumer AssistanceMarketplace DeterminationTranslation ServicesPrivacy Policies

About the role

Key responsibilities & impact

Answer incoming calls from consumers, prospective enrollees, and representatives assisting enrollees
Respond effectively to inbound and outbound contacts
Track and document inquiries using applicable systems
Transfer or refer consumers to appropriate entities
Fulfill caller requests for materials via mail, email, or download
Facilitate translation services for non-English-speaking callers
Escalate calls or issues to designated staff as needed
Attend meetings and trainings and maintain current knowledge of programs and systems
Process new healthcare coverage applications by telephone, including tax household construction, income, eligibility determinations, Marketplace determination interpretation, and health-plan enrollment
Process life-event changes, demographic updates, disenrollment requests, and special enrollment periods
Respond to inquiries in accordance with confidentiality and privacy policies
Meet Quality Assurance and other key performance metrics
Adhere to established safety standards
Remain stationary for extended periods and occasionally lift, carry, or move items up to 25 pounds
Perform other duties assigned by management

Requirements

What you’ll need

High school diploma or GED required
6+ months of relevant professional experience required, or equivalent combination of education and experience
Residency within 100 miles of Rochester, NY
Must currently and permanently reside in the Continental US
Strong data entry and telephone skills
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced work environment
Ability to successfully execute many complex tasks simultaneously
Ability to work as a team member and independently
Previous experience with computers, phone systems, and headsets preferred
Previous customer service experience preferred
Internet speed of 20 Mbps or higher
Internet connectivity via Wi-Fi or Category 5 or 6 Ethernet patch cable to the home router
Must complete 5 days of onsite training in Rochester, NY

Benefits

Comp & perks

Annual bonuses based on performance
Medical, dental, vision, prescription, and partially funded HSA plans
Life insurance benefits
Discounts on auto, home, renter's, and pet insurance
401K retirement savings plan with company matching
Paid time off, holidays, and sick leave
Short- and long-term disability coverage
Employee Assistance Program (EAP) for physical, emotional, and financial wellness
Recognition platform
Tuition reimbursement
Employee perks and discounts
Maximus wellness programs and resources
Training programs, workshops, and conferences
Paid, comprehensive training