Customer Service Representative

Maximus

. Answer incoming calls from consumers, prospective enrollees, and representatives .

Posted 10/9/2026full-timeAlbany • New York • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong data entry and telephone skills while effectively managing customer inquiries and processing healthcare applications. Exhibits excellent organizational and communication abilities in a fast-paced environment, ensuring adherence to confidentiality and quality assurance standards.

Highest-signal resume keywords

Data Entry SkillsTelephone SkillsCustomer Service ExperienceOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryHealthcare Coverage ProcessingEligibility DeterminationApplication ProcessingDemographic UpdatesDisenrollment RequestsSpecial Enrollment PeriodsFast-Paced Task ManagementConfidentiality ComplianceQuality Assurance

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationTeam CollaborationIndependent Work

Tools & Technologies

Computer SystemsPhone SystemsHeadsetsWi-FiCategory 5/6 Ethernet

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareConsumer InquiriesEnrollmentPrivacy PoliciesSafety Standards

About the role

Key responsibilities & impact

Answer incoming calls from consumers, prospective enrollees, and representatives
Respond to inbound and outbound contacts
Track and document inquiries in applicable systems
Transfer or refer consumers to appropriate entities
Fulfill requests for materials by mail, email, or download
Facilitate translation services for non-English-speaking callers
Escalate calls and issues for resolution
Attend meetings and trainings and maintain current knowledge of programs and systems
Process healthcare coverage applications by telephone, including tax household and income information, eligibility determinations, and health-plan enrollment
Process life-event changes, demographic updates, disenrollment requests, and special enrollment periods
Respond to inquiries under confidentiality and privacy policies
Meet quality assurance and key performance metrics
Adhere to established safety standards
Remain stationary for extended periods and occasionally move items weighing up to 25 pounds
Perform other duties assigned by management

Requirements

What you’ll need

High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience
Must reside within 100 miles of Albany, NY
Must currently and permanently reside in the Continental US
Strong data entry and telephone skills
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced work environment
Ability to execute many complex tasks simultaneously
Ability to work as a team member and independently
Previous experience with computers, phone systems, and headsets preferred
Previous customer service experience preferred
Internet speed of 20 Mbps or higher
Home internet connection via Wi-Fi or Category 5/6 Ethernet cable
Must complete 5 days of onsite training in Albany, NY before remote work

Benefits

Comp & perks

Annual bonuses based on performance
Medical, dental, vision, prescription, and partially funded HSA plans
Life insurance benefits
Discounts on auto, home, renter’s, and pet insurance
401K retirement savings plan with company matching
Paid time off, holidays, and sick leave
Short- and long-term disability coverage
Employee Assistance Program (EAP) for physical, emotional, and financial wellness
Employee recognition platform
Tuition reimbursement
Employee perks and discounts
Maximus wellness programs and resources
Paid training
Professional development opportunities, including training programs, workshops, and conferences