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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively addressing inquiries and resolving issues while adhering to confidentiality and quality assurance standards. Proficient in data entry and communication, with the ability to navigate multiple systems and perform tasks in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceData Entry SkillsVerbal Communication SkillsOrganizational SkillsAbility to Meet Performance Metrics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryTelephone SkillsIVR NavigationComputer ProficiencyTask Management
Soft Skills
Interpersonal SkillsWritten Communication SkillsAbility to Work IndependentlyTeam CollaborationAdaptability
Tools & Technologies
Computer SystemsPhone SystemsHeadsetsWi-Fi ConnectivityEthernet Patch Cable
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
NYSOH Health Insurance ProgramsMedicaidChild Health PlusEssential PlanQualified Health Plans
About the role
Key responsibilities & impact- Answer customer inquiries via telephone, Interactive Voice Response (IVR), web chat, or other approved contact channels
- Provide accurate information about NYSOH health insurance programs, including Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans
- Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
- Complete related tasks and transactions accurately according to established guidelines
- Navigate multiple computer systems and perform accurate data entry while interacting with customers
- Facilitate delivery of requested materials by mail, email, or electronic delivery
- Transfer or refer customers to appropriate internal or external entities
- Address inquiries and resolve routine issues
- Escalate unresolved, complex, sensitive, or grievance-related issues
- Facilitate translation or interpretation services for non-English-speaking customers
- Communicate with supervisors about service-delivery needs, concerns, or issues
- Meet Quality Assurance, productivity, and other key performance metrics
- Attend required meetings and training and maintain current knowledge of programs, systems, policies, and procedures
- Adhere to confidentiality, privacy, and safety standards
- Perform other duties assigned by management
Requirements
What you’ll need- High school diploma or GED required
- 0-6 months of relevant professional experience required, or equivalent combination of education and experience
- Residency within 100 miles of Albany, NY
- Must currently and permanently reside in the Continental US
- Internet speed of 20mbps or higher
- Internet connectivity via Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Strong data entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced work environment
- Ability to execute many complex tasks simultaneously
- Ability to work as a team member and independently
- Previous experience with computers, phone systems, and headsets preferred
- Previous customer service experience preferred
- Ability to remain in a stationary position for an extended period
- Occasionally lift, carry, or otherwise move items weighing up to 25 pounds
- Ability to meet confidentiality, privacy, QA, productivity, and performance requirements
Benefits
Comp & perks- Annual bonuses based on performance
- Medical, Dental, Vision, Prescription, and partially funded HSA plans
- Life insurance benefits
- Discounts on Auto, Home, Renter's, and Pet insurance
- 401K Retirement Savings plan and Company Matching
- Paid Time Off, Holidays, and sick leave
- Short and Long Term Disability coverage
- Employee Assistance Program (EAP) for physical, emotional, and financial wellness
- Recognition Platform
- Tuition Reimbursement
- Employee perks and discounts
- Maximus Wellness Program and Resources
- Professional development opportunities, including training programs, workshops, and conferences