Customer Service Specialist

Maximus

. Support the Health Texas project through customer care and benefit enrollment services .

Posted 9/30/2026full-timeLubbock • Texas • United StatesMid-LevelSenior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively addressing inquiries and resolving issues while maintaining accurate documentation and data entry. Proficient in navigating multiple computer systems and meeting performance metrics in a fast-paced environment.

Highest-signal resume keywords

Customer CareData EntryCall HandlingOrganization SkillsBasic Computer Aptitude

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCustomer CareCall HandlingBasic Computer AptitudeTyping Efficiency

Soft Skills

Organization SkillsAbility to Perform Under PressureExcellent Attendance

Tools & Technologies

WindowsMacWeb ChatIVR

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesBenefit EnrollmentQuality AssurancePerformance MetricsTranslation Services

About the role

Key responsibilities & impact

Support the Health Texas project through customer care and benefit enrollment services
Answer customer inquiries by telephone, IVR, web chat, and other approved channels
Provide accurate information about programs and services to consumers, enrollees, health plans, and providers
Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
Complete associated tasks and transactions accurately according to established guidelines
Navigate multiple computer systems and perform accurate data entry while interacting with customers
Fulfill customer requests for materials by mail, email, or electronic delivery
Transfer or refer customers to appropriate internal or external entities
Address inquiries and resolve routine issues
Escalate unresolved, complex, sensitive, or grievance-related issues
Facilitate translation or interpretation services for non-English-speaking customers
Communicate with supervisors about service-delivery needs, concerns, or issues
Meet quality assurance, productivity, and other key performance metrics
Attend required meetings and trainings and maintain current knowledge of programs, systems, policies, and procedures
Perform other related duties assigned by management

Requirements

What you’ll need

High school diploma or GED required
0–6 months of relevant professional experience required, or equivalent combination of education and experience
Must reside in Texas and within a 70-mile radius of Lubbock, TX
Availability to work shifts between 8:00am and 6:30pm CST (7:00am and 5:30pm MST), Monday–Friday
Ability to type efficiently
Ability to perform under pressure with a high sense of urgency
Excellent attendance; no time off during training
Organization and work prioritization skills
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls per day and repetitive calls
Must work onsite on Day 1 for equipment training
Must complete classroom and on-the-job training with no missed time
Must be willing and able to work with webcam on during training and meetings as instructed
Quiet, professional workspace free from distractions and background noise
Workspace large enough for two large monitors, laptop, keyboard, mouse, and docking station
Reliable wired high-speed internet connection; cable or fiber required
Cellular-network and satellite internet services are incompatible
Minimum internet speed of 20 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Paid, comprehensive training
$1.00 per hour increase after successfully completing training
Professional development opportunities, including training programs, workshops, and conferences
Maximus Wellness Program and resources
Employee perks and discounts
Tuition reimbursement
Recognition platform
Employee Assistance Program (EAP) resources for physical, emotional, and financial wellness
Paid time off, holidays, and sick leave
Short- and long-term disability coverage
401K retirement savings plan with company matching
Medical, dental, vision, and prescription insurance
Partially funded HSA
Life insurance benefits
Discounts on auto, home, renter's, and pet insurance
Performance-based bonus opportunities
Equipment provided for home office