Customer Service Specialist

Maximus

. Support the Health Texas project by providing customer care and benefit enrollment services .

Posted 9/30/2026full-timeWaco • Texas • United StatesMid-LevelSenior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer care and benefit enrollment capabilities while efficiently managing multiple inquiries and data entry tasks. Proficient in navigating computer systems and maintaining high performance metrics in a fast-paced environment.

Highest-signal resume keywords

Customer CareBenefit EnrollmentData EntryCall HandlingOrganization Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryBasic Computer AptitudeTyping EfficiencyCall HandlingCustomer Interaction Tracking

Soft Skills

Ability To Perform Under PressureWork PrioritizationExcellent AttendanceCommunication Skills

Tools & Technologies

WindowsMacWeb ChatIVR

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesQuality AssurancePerformance MetricsTrainingTexas Residency

About the role

Key responsibilities & impact

Support the Health Texas project by providing customer care and benefit enrollment services
Answer incoming customer inquiries via telephone, IVR, web chat, or other approved channels
Provide accurate information about programs and services to consumers, enrollees, health plans, and providers
Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
Complete related tasks and transactions according to established guidelines
Navigate multiple computer systems and perform accurate data entry while interacting with customers
Fulfill customer requests for materials via mail, email, or electronic delivery
Transfer or refer customers to appropriate internal or external entities
Address inquiries and resolve routine issues
Escalate unresolved, complex, or sensitive issues and grievances
Facilitate translation or interpretation services for non-English-speaking customers
Communicate with supervisors about service-delivery needs, concerns, or issues
Meet quality assurance, productivity, and other performance metrics
Attend required meetings and training; maintain current knowledge of programs, systems, policies, and procedures
Perform other related duties assigned by management

Requirements

What you’ll need

High school diploma or GED required
0-6 months of relevant professional experience required, or equivalent combination of education and experience
Availability to work shifts between 8:00am and 6:30pm CST (7:00am and 5:30pm MST)
Ability to type efficiently
Ability to perform under pressure and demonstrate a high sense of urgency
Excellent attendance; no time off during training
Organization and work prioritization skills
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls per day and multiple repetitive calls
Must work onsite on Day 1 for equipment training
Must complete classroom and on-the-job training with no time missed
Must be willing and able to work with webcam on during training and other meetings as instructed
Residency in the State of Texas and within a 70-mile radius of Waco, TX
Quiet, professional workspace free from distractions and background noise
Workspace large enough for two large monitors, laptop, keyboard, mouse, and docking station
Reliable wired high-speed internet connection such as cable or fiber; cellular, fixed wireless, and satellite services are incompatible
Minimum internet speed of 20 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Paid, comprehensive training
$1.00 per hour increase to base pay after successfully completing training
Professional development opportunities, including training programs, workshops, and conferences
Maximus Wellness Program and Resources
Employee perks and discounts
Tuition reimbursement
Recognition Platform
Employee Assistance Program (EAP) with physical, emotional, and financial wellness resources
Paid time off, holidays, and sick leave
Short- and long-term disability coverage
401K retirement savings plan with company matching
Medical, dental, vision, prescription, and partially funded HSA plans
Life insurance benefits
Auto, home, renter's, and pet insurance discounts
Bonus opportunities based on performance