Customer Service Specialist

Maximus

. Support the Health Texas project by providing customer care and benefit enrollment services .

Posted 9/30/2026full-timeEl Paso • Texas • United StatesMid-LevelSenior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively managing inquiries and providing accurate information while maintaining high productivity and quality assurance standards. Proficient in data entry and navigating multiple computer systems to support customer care and benefit enrollment services.

Highest-signal resume keywords

Customer CareData EntryQuality AssuranceCommunication SkillsOrganization Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBasic Computer AptitudeTyping EfficiencyCustomer Interaction TrackingIVR Navigation

Soft Skills

High Sense of UrgencyWork PrioritizationExcellent AttendanceAbility to Perform Under Pressure

Tools & Technologies

WindowsMacWeb ChatTelephone Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesBenefit EnrollmentQuality MetricsTraining ComplianceTexas Residency

About the role

Key responsibilities & impact

Support the Health Texas project by providing customer care and benefit enrollment services
Answer incoming customer inquiries by telephone, Interactive Voice Response (IVR), web chat, or other approved channels
Provide accurate information about programs and services to consumers, prospective enrollees, representatives, health plans, and providers
Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
Complete related tasks and transactions according to established guidelines
Navigate multiple computer systems and perform accurate data entry while interacting with customers
Fulfill customer requests for materials via mail, email, or electronic delivery
Transfer or refer customers to appropriate internal or external entities
Address inquiries and resolve routine issues
Escalate unresolved, complex, sensitive issues, and grievances for further investigation or resolution
Facilitate translation or interpretation services for non-English-speaking customers
Communicate with supervisors about service-delivery needs, concerns, or issues
Meet quality assurance, productivity, and other key performance metrics
Attend required meetings and trainings and maintain current knowledge of programs, systems, policies, and procedures
Perform other related duties assigned by management

Requirements

What you’ll need

High school diploma or GED required
0-6 months of relevant professional experience required, or equivalent combination of education and experience
Availability to work shifts between 8:00am and 6:30pm CST (7:00am and 5:30pm MST)
Ability to type efficiently
Ability to demonstrate a high sense of urgency and perform under pressure
Excellent attendance, with no time off during training
Organization and work prioritization skills
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls per day and multiple repetitive calls
Must work onsite on Day 1 for equipment training
Must complete classroom and on-the-job training with no time missed
Willingness and ability to work with webcam on during training and other meetings as instructed
Residency in the State of Texas and within a 70-mile radius of El Paso
Quiet, professional workspace free from distractions and background noise
Workspace large enough to hold two large monitors, laptop, keyboard, mouse, and docking station
Reliable, high-speed wired internet connection such as cable or fiber
Cellular network services, mobile hotspots, fixed wireless, and satellite internet are incompatible
Minimum internet speed of 20 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Paid, comprehensive training
$1.00 per hour increase to base pay after successfully completing training
Professional development opportunities, including training programs, workshops, and conferences
Maximus Wellness Program and resources
Employee perks and discounts
Tuition reimbursement
Recognition Platform
Physical, emotional, and financial wellness resources through Employee Assistance Program (EAP)
Paid time off, holidays, and sick leave
Short- and Long-Term Disability coverage
401K Retirement Savings plan and Company Matching
Medical, Dental, Vision, and Prescription insurance
Partially funded HSA
Life insurance benefits
Auto, Home, Renter's, and Pet insurance discounts
Performance-based bonus opportunities
Equipment provided, including two large monitors, laptop, keyboard, mouse, and docking station
Remote work from home after the first day onsite