Senior Case Management Coordinator

Maximus

. Manage paperwork on elevated cases throughout the enrollment process, including contacting physicians as needed .

Posted 10/9/2026full-timeHarrisburg • Pennsylvania • United StatesSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex customer service inquiries and case management while utilizing various computerized systems for tracking and information gathering. Strong communication skills and attention to detail are essential for supporting program initiatives and collaborating with stakeholders.

Highest-signal resume keywords

Case Management ExperienceComplex Customer Service HandlingHCSIS, SAMS, Access DatabasesResearch and Problem-Solving SkillsExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocument ProcessingJudgment in Issue ResolutionTracking System ProficiencyGrievance and Complaint Handling

Soft Skills

AdaptabilityAttention to DetailCommitment to Customer SatisfactionContinuous LearningHigh-Level Comprehension Skills

Tools & Technologies

Harmony Tracking SpreadsheetWi-Fi or Ethernet Connectivity

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Enrollment ProcessService-Level CommitmentsStakeholder CommunicationResearch Across SystemsCollaboration with State Agencies

About the role

Key responsibilities & impact

Manage paperwork on elevated cases throughout the enrollment process, including contacting physicians as needed
Support Research and Support Coordinators with paperwork routing
Ensure timely determination of daily assignments for elevated cases
Use HCSIS, SAMS, and Access databases
Report outcomes on an ongoing basis
Educate clients by phone and email to support program initiatives
Record follow-up in the tracking spreadsheet and applicants' records in Harmony
Handle complex and escalated cases
Conduct detailed research across multiple systems
Collaborate with state agencies, partner organizations, and internal teams
Communicate with applicants and stakeholders by phone, email, mail, and in-person interactions
Support high-volume workloads and service-level commitments
Contribute to training and process improvement initiatives

Requirements

What you’ll need

High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience
Experience handling complex customer service inquiries and problems via telephone
Ability to respond to email inquiries
Ability to handle non-routine calls requiring deviation from standard screens, scripts, and procedures
Ability to adapt responses and conduct extensive research based on customer responses
Experience using computerized systems for tracking, information gathering, and troubleshooting
Ability to handle escalated or unresolved calls
Judgment in resolving moderately difficult issues and making solution recommendations
Residency in Pennsylvania
Must be willing and able to travel one week per month to the Harrisburg, PA office
Internet speed of 20 Mbps or higher
Home internet connectivity via Wi-Fi or Category 5 or 6 Ethernet patch cable
Must currently and permanently reside in the Continental US
Preferred: grievance and complaint handling experience
Preferred: case management experience
Preferred: QA/QC, data entry, and/or document processing experience
Preferred: exceptional communication skills
Preferred: proficient computer skills
Preferred: elevated analytical/comprehension skills
Preferred: strong commitment to customer satisfaction
Preferred: dedication to continuous learning and growth
Preferred: adaptability in a dynamic role
Preferred: high attention to detail and process context
Preferred: commitment to impact and decision-driven thinking

Benefits

Comp & perks

Work/life balance support and flexibility
Performance-based bonuses
Medical, dental, vision, prescription insurance, and partially funded HSA
Life insurance
Auto, home, renter's, and pet insurance discounts
401K retirement savings plan with company matching
Paid time off, holidays, and extended sick leave
Short- and long-term disability coverage
Employee Assistance Program (EAP) for physical, emotional, and financial wellness
Employee recognition platform
Tuition reimbursement
Employee perks and discounts
Maximus wellness programs and resources
Professional development opportunities, including training programs, workshops, and conferences