Trilingual Customer Service Representative – Mandarin, Cantonese

Maximus

. Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees .

Posted 10/9/2026full-timeNew York City • New York • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and effective communication, with fluency in English, Mandarin, and Cantonese. Capable of managing complex tasks in a fast-paced environment while adhering to confidentiality and quality standards.

Highest-signal resume keywords

Fluency In English, Mandarin, And CantoneseStrong Data Entry SkillsExcellent Organizational SkillsCustomer Service ExperienceAbility To Work Independently And As A Team Member

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryTelephone SkillsHealthcare Coverage ProcessingEligibility DeterminationDocument TrackingTranslation ServicesQuality Assurance MetricsFast-Paced Task ManagementLife Event Changes ProcessingDemographic Updates

Soft Skills

Interpersonal SkillsWritten Communication SkillsVerbal Communication SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Computer SystemsPhone SystemsHeadsetsInternet ConnectivityWi-Fi

Industry Keywords

Healthcare CoverageEnrollment ProcessesConfidentiality StandardsPrivacy StandardsCustomer Interaction

About the role

Key responsibilities & impact

Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees
Respond effectively to inbound and outbound contacts
Track and document inquiries using applicable systems
Process healthcare coverage applications by telephone, including tax household and income information, eligibility determinations, and health plan enrollment
Transfer or refer consumers to appropriate entities
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods
Fulfill caller requests for materials via mail, email, or download
Facilitate translation services for non-English-speaking callers
Escalate calls or issues to designated staff as needed
Attend meetings and trainings and maintain current knowledge of programs and systems
Meet Quality Assurance and other key performance metrics
Adhere to confidentiality, privacy, and safety standards
Remain stationary for extended periods and occasionally move items weighing up to 25 pounds
Perform other duties assigned by management

Requirements

What you’ll need

High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience
Proficiency in English, Mandarin, and Cantonese
Must be able to speak, read, and translate in Mandarin, Cantonese, and English fluently
Residency within 100 miles of New York, NY
Must currently and permanently reside in the Continental US
Strong data entry and telephone skills
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced work environment
Ability to execute many complex tasks simultaneously
Ability to work as a team member and independently
Previous experience with computers, phone systems, and headsets preferred
Previous experience in customer service preferred
Internet speed of 20mbps or higher
Connectivity via Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

Benefits

Comp & perks

Annual bonuses based on performance
Medical, Dental, Vision, Prescription, and partially funded HSA plans
Life insurance benefits
Discounts on Auto, Home, Renter's, and Pet insurance
401K Retirement Savings plan and Company Matching
Paid time off, holidays, and sick leave
Short- and Long-Term Disability coverage
Employee Assistance Program (EAP) for physical, emotional, and financial wellness
Recognition platform
Tuition reimbursement
Employee perks and discounts
Maximus Wellness Program and Resources
Professional development opportunities, including training programs, workshops, and conferences
Paid, comprehensive training