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Maxtrack

Junior Support Analyst

Maxtrack

. Monitor the support queue in Zendesk.

Posted 11/5/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support through effective ticket management and triage using Zendesk, while providing solutions for vehicle tracking and logistics efficiency. Proficient in ERP systems and telemetry platforms, ensuring high-quality service delivery and adherence to SLA concepts.

Highest-signal resume keywords
Zendesk ExperienceVehicle Tracking KnowledgeERP Systems KnowledgeExcel ProficiencySLA Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Vehicle Tracking PlatformsTelemetry PlatformsERP SystemsField Service CRM SystemsBasic Remote Testing
Soft Skills
Customer InteractionTicket Management
Tools & Technologies
Zendesk
Industry Keywords
Internet of ThingsFleet ManagementLogistics EfficiencyVehicle Tracking Solutions

Tech Stack

Tools & technologies
ERPIoT

About the role

Key responsibilities & impact
  • Monitor the support queue in Zendesk.
  • Perform the initial triage of support tickets.
  • Interact with customers via ticket or chat.
  • Perform basic remote tests.
  • Open work orders for support requests.
  • Work with Latin America’s end-to-end Internet of Things (IoT) platform.
  • Provide support for fleet management, logistics efficiency, and vehicle tracking solutions.

Requirements

What you’ll need
  • Knowledge of vehicle tracking/telemetry platforms.
  • Knowledge of ERP systems or field service CRM systems.
  • Knowledge of tracking components.
  • Understanding of SLA concepts.
  • Experience with Zendesk or similar customer support tools.
  • Knowledge of vehicle tracking/telemetry platforms and ERP systems or field service CRM systems.
  • Excel proficiency.
  • University degree.

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Pharmacy benefit
  • Life insurance
  • Meal allowance
  • Wellhub (formerly Gympass)
  • Zenklub
  • Company-provided mobile phone
  • Onhappy (travel discount platform)
  • Education Incentive Program