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Maxtrack

Junior Support Analyst – Night Shift

Maxtrack

. Analyze and validate the delivery of technical services, ensuring compliance with Maxtrack’s quality standards .

Posted 10/23/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing and validating technical services while ensuring compliance with quality standards. Proficient in collaborating with cross-functional teams to enhance field service efficiency and customer satisfaction.

Highest-signal resume keywords
Technical DegreeCustomer Service ExperienceMicrosoft Office SuiteZendesk ExperienceField Service Efficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical AnalysisQuality Standards ComplianceEquipment InspectionMaintenance AssessmentWork Order Validation
Soft Skills
CollaborationProblem-SolvingCommunication
Tools & Technologies
ZendeskMicrosoft Office Suite
Industry Keywords
Technical ServicesField ServicesOperational Specifications

About the role

Key responsibilities & impact
  • Analyze and validate the delivery of technical services, ensuring compliance with Maxtrack’s quality standards
  • Inspect the correct installation and maintenance of equipment in vehicles, checking wiring, connections, and proper mounting
  • Work closely with the scheduling team to validate the proper completion of work orders
  • Assess whether maintenance activities were performed in accordance with established technical and operational specifications
  • Collaborate with the N1, Engineering, and Operations teams to develop solutions that improve the efficiency of field services

Requirements

What you’ll need
  • Microsoft Office Suite
  • Experience with Zendesk or similar customer support tools
  • Customer service experience
  • Availability to work from 11:00 p.m. to 6:00 a.m., Monday through Saturday
  • Technical degree, bachelor’s degree, or technical education

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Pharmacy benefit
  • Profit-sharing bonus (PLR)
  • Meal allowance
  • Life insurance
  • Education Incentive Program
  • Company-issued mobile phone
  • Onhappy (travel discount platform)
  • Wellhub (formerly Gympass)
  • Zenklub
  • Work from home