Junior Support Analyst – Scheduling

Maxtrack

. Conduct proactive and reactive customer outreach by phone, WhatsApp, and email to schedule and confirm services.

Posted 10/6/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and appointment scheduling, utilizing effective communication and organizational skills to manage technician schedules and ensure timely service delivery. Proficient in using tools like Excel and Outlook to track metrics and maintain accurate records.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingIntermediate Excel SkillsOrganizational SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingData OrganizationBasic FormulasCalendar ManagementTyping Skills

Soft Skills

Communication SkillsPrioritization SkillsProfessionalism

Tools & Technologies

ExcelOutlookERP SystemsCRM Systems

Industry Keywords

Customer OutreachService ProceduresField TechniciansScheduling Metrics

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Conduct proactive and reactive customer outreach by phone, WhatsApp, and email to schedule and confirm services.
Schedule installations, preventive and corrective maintenance, removals, and replacements of tracking equipment.
Organize and update field technicians’ schedules daily, assigning appointments based on availability, region, and priority.
Confirm appointments in advance to reduce no-shows and rescheduling.
Reschedule appointments when necessary, keeping customers informed of any changes.
Record all appointment-related information in the company’s internal systems.
Monitor appointment status throughout the day, checking for delays, cancellations, and service completion.
Support field technicians during scheduled activities by assisting with route changes and new bookings.
Maintain ongoing communication with installation, supervision, and other relevant teams.
Prioritize emergency appointments, reorganizing the schedule as operational needs require.
Verify customer registration details before service delivery.
Provide customers with guidance on appointment times, required documents, and service procedures.
Monitor scheduling-related metrics, including completed appointments, rescheduling, cancellations, and productivity.
Prepare basic tracking reports when requested by management.
Ensure courteous, prompt, and professional service throughout the scheduling process.
Follow internal procedures for information recording and standardized customer service.

Requirements

What you’ll need

Experience providing customer service by phone, WhatsApp, and email.
Knowledge of appointment scheduling and calendar management.
Intermediate Excel skills, including spreadsheets, filters, data organization, and basic formulas.
Knowledge of Outlook and ability to quickly learn ERP, CRM, and internal systems.
Strong typing, organizational, and attention-to-detail skills.
Ability to prioritize appointments based on urgency.
High school diploma.

Benefits

Comp & perks

Salary advance
Medical insurance
Dental insurance
Pharmacy discount program
Life insurance
Meal or food allowance
Profit-sharing program
Wellhub (formerly Gympass)
Zenklub
Education Incentive Program
Company-issued mobile phone
Onhappy (travel discount platform)
Remote work