Junior Support Analyst – Scheduling

Maxtrack

. Make outbound and inbound contact with customers by phone, WhatsApp, and email to schedule and confirm services.

Posted 10/6/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service communication through phone, WhatsApp, and email, alongside strong appointment scheduling and calendar management skills. Proficient in using internal systems, including ERP and CRM, while maintaining high standards of organization and attention to detail.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingIntermediate Excel SkillsKnowledge of ERP/CRM SystemsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingData OrganizationBasic Excel FormulasService MonitoringRecord Keeping

Soft Skills

OrganizationCommunicationPrioritizationCustomer InteractionProfessionalism

Tools & Technologies

ExcelOutlookERP SystemsCRM Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

Service SchedulingCustomer CommunicationField Technician CoordinationService StandardizationProductivity Metrics

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Make outbound and inbound contact with customers by phone, WhatsApp, and email to schedule and confirm services.
Schedule installations, preventive and corrective maintenance, removals, and replacements of tracking equipment.
Organize and update the field technicians’ schedules daily, assigning service appointments based on availability, region, and priority.
Confirm appointments in advance to reduce no-shows and rescheduling.
Reschedule appointments when necessary, keeping customers informed of any changes.
Record all service information in the company’s internal systems.
Monitor service status throughout the day, checking for delays, cancellations, and service completion.
Support external technicians while they carry out their schedules, assisting with route changes and new assignments.
Maintain ongoing communication with installation teams, supervisors, and other departments involved.
Prioritize emergency service requests, reorganizing the schedule according to operational needs.
Verify customers’ registration details before the service is performed.
Send customers guidance on appointment times, required documents, and service procedures.
Monitor metrics related to scheduling, rescheduling, cancellations, and productivity.
Prepare basic follow-up reports when requested by management.
Ensure courteous, efficient, and professional service throughout the scheduling process.
Follow internal procedures for information recording and service standardization.

Requirements

What you’ll need

Experience providing customer service by phone, WhatsApp, and email.
Knowledge of appointment scheduling and calendar management.
Intermediate Excel skills, including spreadsheets, filters, data organization, and basic formulas.
Knowledge of Outlook and ability to work with ERP, CRM, or internal systems.
Good typing skills, organization, and attention to detail.
Ability to prioritize service requests according to urgency.
High school diploma.

Benefits

Comp & perks

Salary advance
Medical insurance
Dental insurance
Pharmacy discount program
Life insurance
Meal/food allowance
Wellhub (formerly Gympass)
Zenklub
Profit-sharing bonus
Company-issued mobile phone
Educational Incentive Program
OnHappy (travel discount platform)