Junior Support Analyst – Scheduling

Maxtrack

. Make outbound and inbound contact with customers by phone, WhatsApp, and email to schedule and confirm services.

Posted 10/6/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in appointment scheduling, customer service, and data management, ensuring efficient communication and organization within logistics and fleet management operations.

Highest-signal resume keywords

Customer Service ExperienceAppointment Scheduling KnowledgeIntermediate Excel SkillsProficiency with ERP or CRM SystemsLogistics and Routing Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingData OrganizationBasic Excel FormulasTyping SkillsAttention to Detail

Soft Skills

Organizational SkillsCommunication SkillsPrioritization Skills

Tools & Technologies

Microsoft OutlookMicrosoft TeamsGoogle Workspace

Certifications & Qualifications

High School Diploma

Industry Keywords

Fleet ManagementLogistics EfficiencyVehicle Tracking TechnologyIoT

Tech Stack

Tools & technologies

ERPIoT

About the role

Key responsibilities & impact

Make outbound and inbound contact with customers by phone, WhatsApp, and email to schedule and confirm services.
Schedule installations, preventive and corrective maintenance, removals, and replacements of vehicle tracking equipment.
Organize and update field technicians’ schedules daily, assigning appointments based on availability, region, and priority.
Confirm appointments in advance to reduce no-shows and rescheduling.
Reschedule appointments when necessary, keeping customers informed of changes.
Record all appointment information in the company’s internal systems, ensuring that data is always up to date.
Track appointment status throughout the day, checking for delays, cancellations, and service completion.
Support external technicians while they carry out their schedules, assisting with route changes and new appointments.
Maintain ongoing communication with installation teams, supervisors, and other departments involved in the process.
Prioritize emergency appointments when requested, reorganizing the schedule according to operational needs.
Verify customer registration information before the service is performed.
Send customers guidance regarding appointment times, required documents, and service procedures.
Monitor scheduling-related metrics, such as the number of completed appointments, rescheduled appointments, cancellations, and productivity.
Prepare basic tracking reports when requested by management.
Provide courteous, efficient, and professional service, aiming to deliver a positive customer experience throughout the scheduling process.
Follow the company’s internal procedures for recording information and standardizing service interactions.
Work at Maxtrack, a company specializing in fleet management, logistics efficiency, vehicle tracking technology, and IoT.

Requirements

What you’ll need

Experience providing customer service by phone, WhatsApp, and email.
Knowledge of appointment scheduling and schedule organization.
Intermediate Excel skills, including spreadsheets, filters, data organization, and basic formulas.
Knowledge of Outlook and proficiency with ERP, CRM, or internal systems.
Strong typing, organizational, and attention-to-detail skills.
Ability to prioritize appointments according to urgency.
High school diploma.
Knowledge of logistics and routing for external teams is a plus.
Familiarity with Microsoft Teams or Google Workspace is a plus.

Benefits

Comp & perks

Medical insurance
Dental insurance
Pharmacy benefits
Profit-sharing bonus (PLR)
Salary advance
Meal allowance
Zenklub
Education Incentive Program
Life insurance
Company-provided mobile phone
OnHappy (travel discount platform)
Wellhub (formerly Gympass)
Remote work / Home office
Sunday through Friday (6x1 schedule), from 2:00 p.m. to 9:40 p.m.