Junior Support Analyst – Scheduling

Maxtrack

. Conduct outbound and inbound contact with customers by phone, WhatsApp, and email to schedule and confirm services.

Posted 9/15/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service communication through phone, WhatsApp, and email while effectively managing appointment scheduling and logistics. Proficient in using internal systems for tracking and reporting service-related metrics.

Highest-signal resume keywords

Customer Service ExperienceAppointment Scheduling KnowledgeIntermediate Excel SkillsProficiency with ERP or CRM SystemsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingData OrganizationBasic Excel FormulasService DocumentationScheduling Metrics Monitoring

Soft Skills

Attention to DetailPrioritization SkillsCourteous CommunicationResponsiveness

Tools & Technologies

Microsoft OutlookERP SystemsCRM SystemsMicrosoft TeamsGoogle Workspace

Certifications & Qualifications

High School Diploma

Industry Keywords

Logistics KnowledgeField-Team RoutingService ConfirmationCustomer Information Verification

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Conduct outbound and inbound contact with customers by phone, WhatsApp, and email to schedule and confirm services.
Schedule installations, preventive and corrective maintenance, removals, and replacements of tracking equipment.
Organize and update field technicians’ schedules daily, assigning appointments according to availability, region, and priority.
Confirm appointments in advance to reduce no-shows and rescheduling.
Reschedule appointments when necessary, keeping customers informed of changes.
Record all service-related information in the company’s internal systems.
Track appointment status throughout the day, checking for delays, cancellations, and service completion.
Support external technicians during scheduled activities, assisting with route changes and new scheduling arrangements.
Maintain ongoing communication with installation teams, supervisors, and other departments involved.
Prioritize emergency appointments, reorganizing the schedule according to operational needs.
Verify customer information before the service is performed.
Send customers instructions regarding schedules, required documents, and procedures.
Monitor scheduling-related metrics, including completed appointments, rescheduling, cancellations, and productivity.
Prepare basic tracking reports when requested by management.
Ensure courteous, responsive, and professional service throughout the scheduling process.
Follow internal procedures for service documentation and standardization.

Requirements

What you’ll need

Experience providing customer service by phone, WhatsApp, and email.
Knowledge of appointment scheduling and calendar organization.
Intermediate Excel skills, including spreadsheets, filters, data organization, and basic formulas.
Knowledge of Outlook and proficiency with ERP, CRM, or internal systems.
Strong typing, organizational, and attention-to-detail skills.
Ability to prioritize appointments based on urgency.
High school diploma.
Preferred: knowledge of logistics and field-team routing.
Preferred: familiarity with Microsoft Teams or Google Workspace.

Benefits

Comp & perks

Medical insurance
Dental insurance
Pharmacy benefits
Profit-sharing bonus
Salary advance
Meal allowance
Life insurance
Education Incentive Program
Zenklub
Corporate mobile phone
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Work from home