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IT Business Process Analyst
MBL Technologies Inc.. Lead analysis, design, and optimization of IT-supported business processes at the section or divisional level .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT business-process analysis, process improvement, and automation, with a strong focus on aligning technology solutions with strategic goals. Proficient in developing workflows, documentation, and reports to support decision-making and continuous improvement in a regulated environment.
Highest-signal resume keywords
IT Business-Process AnalysisProcess ImprovementServiceNow ProficiencyMicrosoft Power Platform ProficiencyStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process AnalysisProcess MappingData AnalyticsTechnical WritingAutomation Solutions Design
Soft Skills
Analytical SkillsFacilitation SkillsIndependent OperationCommunication Skills
Tools & Technologies
Microsoft Office SuiteSharePointPower BIPower AutomatePower Apps
Certifications & Qualifications
Public Trust Security Clearance
Industry Keywords
Federal Government ExperienceCross-Functional InitiativesContinuous Process ImprovementWorkflow ToolsRegulated Environment
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead analysis, design, and optimization of IT-supported business processes at the section or divisional level
- Identify process inefficiencies, bottlenecks, gaps, redundancies, and opportunities for automation
- Align technology solutions with strategic and operational goals
- Integrate cross-functional business and technical requirements across multiple stakeholders and program areas
- Develop and document current-state and future-state workflows, process maps, business requirements, and supporting documentation
- Facilitate stakeholder interviews, workshops, and requirements-gathering sessions
- Design and implement business-process automation solutions using ServiceNow, Microsoft Power Platform, SharePoint, or related tools
- Support delivery and maintenance of SharePoint solutions and automation tools
- Develop reports, status updates, emails, process documentation, and management briefings
- Prepare weekly status reports covering completed work, work in progress, planned activities, risks, and impediments
- Record and maintain meeting minutes in document repositories
- Develop dashboards, metrics, and data-analysis products for management visibility and decision-making
- Support continuous process improvement and evaluate solution outcomes for efficiency, effectiveness, and compliance
- Work independently with business owners, technical teams, program leadership, and cross-functional stakeholders to complete complex initiatives
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Business Administration, or a related field
- 5+ years of experience in IT business-process analysis, process improvement, automation, or related disciplines
- Demonstrated leadership of complex, cross-departmental or cross-functional initiatives
- Proficiency with ServiceNow
- Proficiency with data analytics and automation tools, including Microsoft Power Platform or comparable tools
- Proficiency with Microsoft Office Suite and SharePoint
- Strong experience analyzing and documenting business processes and translating requirements into practical solutions
- Strong analytical, facilitation, technical-writing, and stakeholder-management skills
- Ability to operate independently in a complex federal or regulated environment
- Ability to obtain a Public Trust Security clearance
- Federal government experience preferred
- Experience with Power BI, Power Automate, Power Apps, Smartsheet, or comparable workflow and reporting tools preferred
- Military Occupational Specialty codes: 170A, 170D, 17A, 17B, 17C, 17D, 24B, 25B, 47D, 94F, IT, 17, 5309, 6203, 9735, 9740, 9890, 9891
Benefits
Comp & perks- Competitive salary adjusted for candidate qualifications
- Incentive plans with corporate and individual-based performance bonuses
- 401(k)
- PTO
- Remote work
- Health and wellness programs
- Employee discounts
- Learning and development reimbursement
- Professional development opportunities
- Collaborative team environment
- Community engagement and volunteerism opportunities