D365 Project Manager, Managed Services

MCA Connect

. Manage day-to-day support for live Dynamics 365 clients under Managed Services .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $105,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing full life-cycle Microsoft Dynamics 365 implementations, including project planning, resource allocation, and client relationship management. Proficient in IT implementation methodologies and service management practices, ensuring successful delivery and ongoing support for multiple concurrent clients.

Highest-signal resume keywords

Microsoft Dynamics 365 ImplementationProject ManagementITIL-Aligned Incident ManagementBusiness Process AnalysisClient Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Software Implementation ManagementProject PlanningResource AllocationRisk MitigationCost EstimationRegression TestingDeployment CoordinationChange ControlPerformance MonitoringProblem Record Management

Soft Skills

Organizational SkillsProblem-Solving SkillsCommunication SkillsLeadership SkillsTeambuilding Skills

Tools & Technologies

Microsoft Dynamics 365SymphonyProject Management ToolsService Desk Software

Certifications & Qualifications

PMI CertificationMicrosoft Certification on Dynamics 365

Industry Keywords

ERPCRMManaged ServicesBusiness Process AreasManufacturing Industry

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage day-to-day support for live Dynamics 365 clients under Managed Services
Manage discrete enhancement and new functionality work for existing clients
Direct full life-cycle Dynamics 365 implementations from diagnosis through go-live and transition into support
Manage multiple concurrent client engagements and own deliverables, scope and expectations
Develop and maintain project plans, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans
Drive project decisions and recommend schedules, prioritization and resource allocation
Secure resources and resolve conflicts between support needs, enhancement commitments and milestones
Drive client satisfaction and own account relationship health
Manage service desk tickets through triage, prioritization, assignment, aging, escalation and closure
Run regular service reviews covering ticket volumes, trends, contract consumption, risks and forward plans
Manage environment optimization, service update readiness, environment refreshes and performance reviews
Monitor contract consumption and lead discussions about overage, carry-over or contract changes
Convert recurring incidents into problem records, root-cause work or enhancement proposals
Maintain accurate case records, time capture and status in Symphony
Qualify requests, coordinate estimates, produce scope, effort, schedule and pricing, and obtain client approval
Manage enhancements through design, build, testing, acceptance, deployment and post-deployment care
Coordinate deployment windows, regression testing and release notes
Direct implementation phases including Diagnosis, Analysis, Design, Development, Deployment and Operation
Own integrated plans, critical paths, milestones, deliverables and formal change control
Coordinate client-side dependencies including process decisions, data readiness, integrations, testing, training and organizational change
Drive go-live planning, cutover rehearsals, go/no-go criteria, contingency, rollback and hypercare staffing
Produce executive-level materials for client Steering Committee meetings
Transition completed implementations into Managed Services with documentation, environment inventory, open defects and knowledge transfer
Occasionally assist with sales and marketing, implementation-related tasks and general administration

Requirements

What you’ll need

4 or more years of experience directly managing software implementation deployments
Microsoft Dynamics 365 Finance and Operations (ERP) or Customer Engagement (CRM) experience is a strong plus
Demonstrated experience managing both project-based delivery and ongoing support or managed services delivery, ideally at the same time
Experience with IT implementation methodologies across Diagnosis, Analysis, Design, Development, Deployment and Operation
Understanding industry standard Business Process Areas is a plus
Demonstrated ability to manage competing priorities across multiple concurrent clients
Good planning, organizational and problem-solving skills
Strong business acumen, including comfort with budgets, forecasts, and contract terms
Ability to work closely with key business stakeholders to communicate progress and vision
Excellent verbal and written communication skills
Ability to allocate the correct resources to each project phase and monitor their performance
Strong leadership, teambuilding and motivational skills
Bachelor's degree or equivalent combination of education and experience
Ability to travel up to 50 percent of the time
Desired: one or more full life-cycle Microsoft Dynamics implementations delivered end to end
Desired: experience with the wider Microsoft platform of technologies
Desired: ERP implementation lead experience in the manufacturing industry
Desired: experience with service management practice, including ITIL-aligned incident, problem and change management
Desired: PMI certification
Desired: Microsoft certification on the Dynamics 365 platform
Desired: mastery of industry-standard project management tools

Benefits

Comp & perks

Salary of $105,000–$160,000 per year
Remote, home-based office
Ability to travel up to 50 percent of the time