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Client Account Specialist
McCarthy Tétrault. Build and maintain effective working relationships with billing lawyers, paralegals, legal assistants, and external clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in billing and collections processes, including invoice preparation, account reconciliation, and client relationship management. Proficient in handling multiple deadlines and ensuring compliance with billing guidelines while maintaining high levels of client service.
Highest-signal resume keywords
Billing Cycle ManagementAccounts ReceivableClient ServiceAderant Expert FamiliarityBilingualism in French and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Invoice PreparationAccount ReconciliationWIP MonitoringE-Billing SystemsPayment Discrepancy Resolution
Soft Skills
Time ManagementAnalytical SkillsProblem-SolvingClient AttentivenessDiscretion and Confidentiality
Tools & Technologies
Aderant ExpertE-Billing Systems
Certifications & Qualifications
Credit Institute of Canada Certification
Industry Keywords
Professional Services FirmBilling GuidelinesCollectionsAccounts ReceivableClient Accounts
About the role
Key responsibilities & impact- Build and maintain effective working relationships with billing lawyers, paralegals, legal assistants, and external clients
- Respond to queries regarding billing and collections
- Ensure time is entered by set deadlines and follow up with lawyers and paralegals
- Prepare, print, review, and revise prebills according to client billing guidelines and Firm standards
- Prepare invoices and forward them to lawyers and clients, including supporting documentation
- Create PDF, delimited, or XML file invoices for e-billing clients
- Liaise with the E-billing Team regarding rejected invoices
- Complete online status reports and budgets in e-billing systems
- Monitor and review outstanding WIP and follow up to ensure timely billing
- Track contingency files, closings, and milestone billing arrangements; report status and WIP provisions
- Collect outstanding and aged accounts receivable using phone, letter, email, and the Expert Collection module in Aderant
- Develop weekly collection strategies for overdue and high-exposure accounts
- Escalate accounts through Senior Management as necessary
- Prepare supporting documentation for credit-risk remedies, including insolvency procedures, service suspension, third-party collection, or taxation
- Monitor credit performance and account compliance with applicable terms and conditions
- Investigate and resolve payment and account discrepancies, including short payments, overpayments, unapplied cash, misapplications, posting errors, and payment disputes
- Prepare WIP/AR Exposure reports and related time, billing, and receivables reports and spreadsheets
- Serve as the central contact for the financial needs of client accounts
- Perform complex account reconciliations
- Liaise between lawyers/legal assistants and Finance regarding accounting and financial queries
Requirements
What you’ll need- Post-secondary education in a related field
- Minimum 3 years of hands-on experience managing relationships with lawyers, dealing with multiple deadlines, and familiarity with the entire billing cycle
- 3 to 5 years of related experience, including client service, billing, collections and/or accounts receivable, preferably in a professional services firm
- Bilingualism in French and English is required
- Familiarity with Aderant Expert or a similar accounting system would be an asset
- Certification from the Credit Institute of Canada would be an asset
- Superior client attentiveness
- Strong time management skills and ability to handle multiple tasks, set schedules, and work under pressure to meet deadlines
- Analytical and problem-solving skills
- Flexibility to work overtime during peak billing periods
- High level of discretion and confidentiality
Benefits
Comp & perks- Outstanding benefits from day one, including insurance premiums paid by the Firm
- Wellness and technology reimbursements
- Competitive compensation
- Paid overtime
- Generous time off
- A day off to volunteer
- A day off for your birthday
- Professional development and growth opportunities
- Two-way feedback culture
- Community involvement
- Commitment to equity, diversity and inclusion
- Collaborative, cohesive culture