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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Revenue Cycle Operations and process improvement, with a strong focus on project management and stakeholder collaboration. Proficient in facilitating training and developing workflow documentation to support system transitions and enhancements.
Highest-signal resume keywords
Revenue Cycle Operations ExpertiseSix Sigma CertificationProject Management ExperienceProcess Improvement FrameworksMicrosoft Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementWorkflow DevelopmentData AnalysisProject LeadershipChange Management
Soft Skills
Excellent CommunicationPresentation SkillsOrganizational SkillsCoaching Ability
Tools & Technologies
Athena IDXCentricity BusinessCentricity PracticeIKnowMed
Certifications & Qualifications
Six Sigma Certification
Industry Keywords
Practice Management SystemsRevenue CycleStakeholder CollaborationOptimizationQuality Improvement
About the role
Key responsibilities & impact- Partner with Practice Operations and Revenue Cycle leadership, project champions, and process owners on change management initiatives
- Operationalize key projects and deliver sustainable, repeatable, and quantifiable results
- Facilitate complex meetings, presentations, and trainings for varied audiences across all management levels
- Engage in onsite visits to practice locations across the United States to collaborate on and resolve workflow challenges
- Collaborate with corporate teams on new technologies, payment model initiatives, and practice management system advancements
- Support system training initiatives and participate in curriculum development
- Support practice management system transitions and upgrades before, during, and after implementation
- Influence adoption, transformation, and stabilization using a Six Sigma approach
- Serve as a Revenue Cycle network resource for new business integrations
- Develop and publish workflow documentation, including Reference Guides, Job Aids, and SOPs
- Advise Practice Operations and Revenue Cycle leaders
- Monitor and communicate process improvement results to management and Executive Leadership Teams
Requirements
What you’ll need- Degree or equivalent and typically requires 4+ years of relevant experience
- Experience leading projects and collaborating with stakeholders
- Subject matter expert in Revenue Cycle Operations (Patient Facing and Non-Patient Facing)
- DX experience as an agent of change and transformation
- Experience coaching others in process improvement frameworks
- Excellent communication, presentation, and organizational skills
- Proficient in Microsoft Office Suite
- Process improvement and workflow development experience
- Ability to identify sources for, gather, and analyze data relevant to process change initiatives
- Ability to partner with optimization and quality improvement
- Able to work independently
- Consulting and project management mindset
- Experience working with Athena IDX (Centricity Business) and Centricity Practice (G4)
- Experience working with iKnowMed (G2) — Preferred
- Six Sigma Certification — Preferred
- Project Management — Preferred
Benefits
Comp & perks- Competitive compensation package
- Annual bonus may be offered
- Long-term incentive opportunities may be offered
- Total Rewards benefits package
- Fully remote work arrangement, subject to the stated DFW-area hybrid requirement
