Customer Service Representative

McKesson

. Serve as the primary point of contact for customers through inbound calls, emails, and Salesforce cases .

Posted 9/24/2026full-timeUnited StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication while managing customer inquiries and order processing. Proficient in Salesforce and Microsoft Office applications, with a focus on multitasking and attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceSalesforceMicrosoft OfficeOrder ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingAccount MaintenanceData EntryReport GenerationShipment Tracking

Soft Skills

Attention to DetailMultitaskingTeam CollaborationProblem SolvingSense of Urgency

Tools & Technologies

SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Customer SupportCall CenterAccount InquiriesSLA ManagementContinuous Improvement

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers through inbound calls, emails, and Salesforce cases
Process customer orders, including order entry, tracking, shipment inquiries, delivery updates, and return request initiation
Manage and resolve customer issues, account inquiries, and Salesforce cases within established SLAs
Support customer account maintenance, including new account setup and account updates
Coordinate with internal partners to resolve account restrictions or licensing requirements
Collaborate with Finance, Master Data, Collections, and other internal teams
Research and track shipments, monitor order progress, run assigned reports, and communicate updates
Escalate complex inquiries while maintaining ownership of the customer experience
Participate in team meetings, coaching sessions, training programs, and continuous improvement initiatives
Complete special projects and additional responsibilities as assigned by leadership

Requirements

What you’ll need

High school diploma or equivalent
Typically requires 1+ years of relevant experience
Strong customer service and communication skills
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
Ability to multitask and prioritize competing responsibilities
Strong attention to detail and sense of urgency
Ability to work effectively in a fast-paced, team-oriented environment
Strong computer and keyboarding skills
Ability to maintain schedule adherence and performance expectations
Monday-Friday schedule, 10:00 AM - 7:00 PM CST
Preferred: Associate's or Bachelor's degree
Preferred: Previous customer service, call center, order management, or customer support experience
Preferred: Experience working with CRM platforms such as Salesforce

Benefits

Comp & perks

Competitive compensation package as part of McKesson’s Total Rewards
Annual bonus or long-term incentive opportunities may be offered
Equal employment opportunities
Reasonable accommodation support for job search or application