Customer Service Representative

. Serve as the primary point of contact for customers through inbound calls, emails, and Salesforce cases .

Posted 10/7/2026full-timeUnited StatesJunior💰 $17 - $18 per hourWebsite

Key responsibilities & impact

Serve as the primary point of contact for customers through inbound calls, emails, and Salesforce cases
Process customer orders, including order entry, tracking, shipment inquiries, delivery updates, and return requests
Manage and resolve customer issues, account inquiries, and Salesforce cases within SLAs
Support customer account maintenance, including new account setup and account updates
Coordinate with internal partners to resolve account restrictions or licensing requirements
Collaborate with Finance, Master Data, Collections, and other internal teams
Research and track shipments, monitor order progress, run assigned reports, and communicate updates
Escalate complex inquiries while maintaining ownership of the customer experience
Participate in team meetings, coaching sessions, training programs, and continuous improvement initiatives
Complete special projects and additional responsibilities as assigned by leadership

What you’ll need

High school diploma or equivalent
Typically requires 1+ years of relevant experience
Strong customer service and communication skills
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
Ability to multitask and prioritize competing responsibilities
Strong attention to detail and sense of urgency
Ability to work effectively in a fast-paced, team-oriented environment
Strong computer and keyboarding skills
Ability to maintain schedule adherence and performance expectations
Previous customer service, call center, order management, or customer support experience preferred
Experience working with CRM platforms such as Salesforce preferred
Monday-Friday schedule, 10:00 AM - 7:00 PM CST

Comp & perks