Patient Services Specialist

McKesson

. Support patient enrollment and onboarding activities within Patient Support Programs .

Posted 9/23/2026full-timeMississauga • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient enrollment and support, with a strong focus on benefits verification, reimbursement processing, and compliance with healthcare regulations. Proficient in data entry and administrative tasks, ensuring high accuracy and effective communication across various stakeholders.

Highest-signal resume keywords

Patient Support Program ExperienceBenefits Verification KnowledgeData Entry AccuracyBilingual in English and FrenchMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBenefits VerificationReimbursement ProcessingPatient EnrollmentHealthcare Administration

Soft Skills

Attention to DetailVerbal CommunicationWritten Communication

Tools & Technologies

CRM SystemsCase Management SystemsMicrosoft Office Applications

Industry Keywords

Patient Support ProgramsHealthcarePharmaceuticalInsurance ProcessesGxP Standards

About the role

Key responsibilities & impact

Support patient enrollment and onboarding activities within Patient Support Programs
Respond to inbound and outbound inquiries from patients, healthcare providers, pharmacies, and other stakeholders
Provide administrative support for benefits verification, reimbursement processing, and patient assistance programs
Coordinate communication among patients, physicians, clinics, pharmacies, insurers, and internal teams
Process and maintain enrollment forms, reimbursement paperwork, and patient records
Perform accurate data entry and update information across multiple systems
Monitor outstanding documentation and follow up with stakeholders to support timely patient access to treatment
Identify and escalate complex or non-routine issues according to established procedures
Maintain compliance with privacy legislation, company policies, GxP standards, and program requirements
Meet service level expectations while delivering a high-quality customer experience

Requirements

What you’ll need

Post-secondary education (college diploma) or an equivalent combination of education and experience
1+ year of related experience in customer service, healthcare administration, patient support, reimbursement, benefits verification, or a call centre environment
Experience performing data entry and administrative tasks with a high degree of accuracy
Strong attention to detail and ability to follow structured processes and procedures
Proficiency with Microsoft Office applications and computer-based systems
Strong verbal and written communication skills
Bilingual in English and French (spoken and written) preferred
Experience working within a Patient Support Program (PSP) preferred
Knowledge of reimbursement, benefits verification, prior authorization, or insurance processes preferred
Experience supporting patients within healthcare, pharmaceutical, specialty pharmacy, or insurance environments preferred
Familiarity with CRM systems, case management systems, or healthcare documentation workflows preferred
Experience working in a fast-paced, service-oriented environment with multiple priorities preferred
Knowledge of provincial and private drug reimbursement programs preferred
This role is open to candidates residing in any Canadian province
Candidates must be legally authorized to work in Canada

Benefits

Comp & perks

Competitive compensation package
Annual bonus or long-term incentive opportunities may be offered
Total Rewards program