Patient Services Specialist, Patient Support Programs

McKesson

. Coordinate timely patient enrolment into assigned Patient Support Programs .

Posted 11/10/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support coordination, case management, and reimbursement processes while ensuring compliance with confidentiality and service standards. Proficient in managing patient records and providing exceptional customer service in a healthcare or pharmaceutical environment.

Highest-signal resume keywords

Patient Support Program CoordinationCase ManagementReimbursement ProcessesBilingual Communication (French and English)Knowledge of Canadian Drug-Benefit Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Financial-Assistance AssessmentsDocumentation ManagementAdverse Event ReportingAttention to DetailProblem-SolvingMicrosoft WordMicrosoft ExcelMicrosoft OutlookElectronic Case-Management SystemsCustomer Record Maintenance

Soft Skills

Organizational SkillsWritten CommunicationVerbal Communication

Industry Keywords

Healthcare AdministrationPharmacyInsurancePatient AccessSpecialty MedicationsPrior Authorization ProcessesPharmaceutical ManufacturersPatient ConfidentialityQuality AssuranceContinuous Process Improvement

About the role

Key responsibilities & impact

Coordinate timely patient enrolment into assigned Patient Support Programs
Serve as a key contact for patients, healthcare professionals, pharmacies, and insurance providers
Guide patients and healthcare providers through forms, consent documentation, and reimbursement processes
Investigate public and private drug coverage and funding options
Conduct patient financial-assistance assessments
Coordinate with specialty and retail pharmacies to support medication and treatment access
Manage patient cases and follow up on documentation, coverage decisions, renewals, and financial-assistance requirements
Process and maintain patient records, including enrolment forms, laboratory results, infusion reports, copayment information, and reimbursement documentation
Respond to telephone and email inquiries and conduct outbound follow-up
Identify, document, and report adverse events and product complaints
Meet service standards and key performance indicators
Protect patient confidentiality and handle personal health information according to requirements
Participate in training, quality assurance, and continuous process improvement
Complete other related duties as assigned

Requirements

What you’ll need

3+ years of related experience, or an equivalent combination of education and experience
Experience providing customer or patient support in a high-volume service, contact centre, healthcare, insurance, pharmacy, reimbursement, or similar environment
Experience managing cases, coordinating documentation, or maintaining detailed customer or patient records
Strong written and verbal English communication skills
Problem-solving, organizational, and attention-to-detail skills
Proficiency with Microsoft Word, Excel, Outlook, and electronic case-management or customer-record systems
Must be legally authorized to work in Canada
Must be available Monday to Friday, 10:00 a.m. to 6:00 p.m. Eastern Time, regardless of province or territory of residence
Private, secure, professional home workspace with reliable high-speed internet
Post-secondary education in healthcare administration, pharmacy, life sciences, business administration, or a related field (preferred)
Experience within a pharmaceutical Patient Support Program (preferred)
Experience with specialty medications, patient access, reimbursement, or prior authorization processes (preferred)
Knowledge of Canadian public and private drug-benefit programs (preferred)
Experience working with patients, pharmacies, physicians, insurers, and pharmaceutical manufacturers (preferred)
Experience documenting adverse events or product complaints (preferred)
French and English bilingualism, where required by the assigned program (preferred)

Benefits

Comp & perks

Competitive compensation package
Annual bonus or long-term incentive opportunities may be offered
Benefits included in McKesson Total Rewards package