Senior Associate, Collections Lead

McKesson

. Manage escalated accounts receivable issues .

Posted 11/2/2026full-timeRemote • Nevada • United StatesSenior💰 $26 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing escalated accounts receivable issues and driving resolution of high-risk balances. Proficient in advanced Excel, SAP, and Salesforce, with a strong focus on customer service and effective communication with executives.

Highest-signal resume keywords

Accounts Receivable ManagementEscalation ManagementAdvanced Excel ProficiencySkip TracingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableEscalation ManagementAdvanced ExcelSAPSalesforceComplex Account ReconciliationSkip TracingInvestigative ResearchData AnalysisCollections Performance Improvement

Soft Skills

Executive-Level CommunicationAttention to DetailQuick Follow-UpCustomer Service in High-Pressure Scenarios

Industry Keywords

Corporate CollectionsHigh-Risk BalancesPayment DelaysDisputed ReceivablesAging ReportsProcess EnhancementsRecovery Rates

About the role

Key responsibilities & impact

Manage escalated accounts receivable issues
Drive resolution of high-risk balances and support AR to cash conversion for high value accounts
Serve as the primary contact for second-tier escalations involving high-risk, aged, or disputed receivables
Collaborate with Sales, Legal, and Customer Service to resolve payment delays, disputes, and non-responsiveness
Execute targeted outreach and follow-up on overdue accounts, including final demand letters and pre-collections actions
Perform advanced skip-trace research to locate and engage customers with unreachable or outdated contact information
Monitor aging reports and track escalation outcomes
Provide insights to improve collections performance and reduce bad debt
Identify trends and recommend process enhancements to improve escalation handling and recovery rates

Requirements

What you’ll need

Minimum 2 years of experience in corporate collections, accounts receivable, or escalation management, preferably in a large enterprise environment
Bachelor’s degree in a related field (business, accounting, finance) OR equivalent work experience
Advanced Excel, including pivot tables, VLOOKUP, and large datasets
SAP and Salesforce proficiency
Complex account reconciliation
Skip tracing and investigative research
Executive-level communication
Customer service in high-pressure scenarios
Proven ability to resolve 2nd tier escalation requests and reduce past due risk
Experience communicating with high level executives and customers
Attention to detail and quick follow-up
Ability to handle complex collections activity with a high level of customer service
Working hours: 10-7p CT/8-5p PT

Benefits

Comp & perks

Competitive compensation package
Annual bonus may be offered
Long-term incentive opportunities may be offered
Total Rewards benefits package (specific benefits available via linked benefits information)