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McKesson

Senior Associate, Field Support Technician – Engineering

McKesson

. Install, set up, maintain, troubleshoot and repair client systems and equipment, including hardware and software .

Posted 10/14/2026full-timeRemote • Texas • United StatesSenior💰 $70,200 - $117,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, maintaining, and troubleshooting client systems and equipment, with a strong focus on customer satisfaction and effective communication. Possesses a solid background in electronic, robotics, or electro-mechanic systems, complemented by relevant field-based technical customer service experience.

Highest-signal resume keywords
Electronic, Robotics, Or Electro-Mechanic Degree2-5 Years Experience As FSTExperience With Pneumatic And Robotics SystemsExcellent Interpersonal Customer Service SkillsAbility To Travel Within Assigned Region

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
InstallationTroubleshootingRepairPreventive MaintenanceComplex Electronic Control SystemsHospital AutomationHealthcare AutomationEquipment ManagementInventory ManagementAbility To Move Large Equipment
Soft Skills
Effective CommunicationCustomer First AttitudeTeam-OrientedAutonomousAbility To Manage Competing Priorities
Certifications & Qualifications
Clean Driver's LicenseValid US Passport
Industry Keywords
HealthcarePharmaceuticalField-Based Technical Customer ServiceOn-Call SupportCustomer Satisfaction

About the role

Key responsibilities & impact
  • Install, set up, maintain, troubleshoot and repair client systems and equipment, including hardware and software
  • Coordinate and cooperate with other support teams or third parties
  • Act as service representative for specific customers
  • Participate in the on-call schedule
  • Perform preventive maintenance
  • Maintain customer satisfaction
  • Maintain and manage equipment, parts and inventory
  • Execute installations, repairs, necessary changes and assigned equipment tasks onsite at customer sites
  • Keep work areas clean, organized and safe
  • Complete administrative, reporting and mandatory training requirements
  • Deliver packages to courier depots or airports during emergencies or after courier pickup times
  • Participate in commercial showcase event setup
  • Assist the sales team as a service representative during negotiations and periodic equipment-performance reviews
  • Foster a customer-first service culture
  • Travel frequently within the assigned region and occasionally anywhere within Canada
  • Provide after-hours and weekend on-call support and installations

Requirements

What you’ll need
  • Clean Driver's License
  • Valid US Passport
  • Ability to travel Monday-Friday
  • Reliable vehicle for local calls
  • Live in TX
  • Electronic, Robotics or Electro-mechanic college degree
  • 2-5 years + of experience as FST position
  • Experience with pneumatic and robotics systems, troubleshooting and repair is an asset
  • Experience with complex electronic control systems, troubleshooting and repair is an asset
  • Experience in healthcare or pharmaceutical industry is an asset
  • Experience with Hospital Automation and healthcare automation is an asset
  • Capacity to learn and understand the functions of McKesson APS equipment
  • Employee will be using his own vehicle
  • Excellent interpersonal customer service skills
  • Effective communication with individuals from varied backgrounds
  • Relevant front line, field based technical customer service work experience is a clear asset
  • Good written and verbal communication skills
  • Ability to manage multiple competing priorities in a time critical environment
  • Customer First, team-oriented, positive attitude
  • Autonomous; initiative and ability to work with minimal supervision
  • Ability to work independently in the field
  • Ability to collaborate with team members in various departments
  • Must have and keep a valid driving license
  • Ability to move large boxes and equipment weighing up to 30Kg
  • Ability to perform installation work in cabinetry and elevated spaces

Benefits

Comp & perks
  • 5% MIP
  • Mileage reimbursed
  • Competitive compensation package
  • Annual bonus or long-term incentive opportunities may be offered
  • Equity may be offered
  • Training
  • Home-based job opportunity