Senior Credit/Collections Specialist

McKesson

. Manage a complex, high-volume Accounts Receivable service environment .

Posted 11/2/2026full-timeRemote • United StatesSenior💰 $23 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-volume Accounts Receivable environments, focusing on complex collections and delivering exceptional customer experiences. Proficient in leveraging technology and AI-enabled tools to enhance customer interactions and resolve issues efficiently.

Highest-signal resume keywords

Accounts Receivable ManagementCommercial Collections ExperienceCustomer Interaction ManagementProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High-Volume Collections ManagementDelinquent Account ManagementCustomer Experience OptimizationProductivity Metrics AchievementQuality Assurance

Soft Skills

Critical ThinkingMultitasking AbilityAdaptabilityProfessionalismOwnership

Tools & Technologies

AI-Enabled Customer Engagement ToolsAutomation ToolsCommunication Systems

Industry Keywords

HealthcarePharmaceutical DistributionFinancial ServicesService-Intensive Industries

About the role

Key responsibilities & impact

Manage a complex, high-volume Accounts Receivable service environment
Serve as a primary point of contact for a large-volume, business-critical customer portfolio
Manage high-value delinquent accounts and commercial collections activities
Handle high-volume inbound and outbound customer interactions via phone, email, and AI-enabled customer engagement tools
Balance efficiency, professionalism, and problem resolution while delivering a best-in-class customer experience
Advocate on behalf of customers and negotiate solution-oriented resolutions
De-escalate customer concerns and drive issues to resolution
Collaborate with internal partners to resolve customer issues quickly and effectively
Work Monday through Friday from 8 a.m. to 5 p.m. Central Time, with a 10 a.m. to 7 p.m. Central Time rotation

Requirements

What you’ll need

Typically requires 5+ years of related experience providing concierge white-glove experience to priority clients
At least 2 years of commercial collections experience
Proven experience managing complex high-volume collections portfolios with high-value delinquent accounts
Proven success with high-volume customer interactions
Strong problem-solving and critical-thinking capabilities
Ability to de-escalate customer concerns and drive issues to resolution
Superb verbal and written communication skills
Strong multitasking ability across multiple systems and communication channels
Ability to prioritize competing demands while maintaining accuracy and quality
High level of accountability, professionalism, and ownership
Adaptability in a dynamic, continuously evolving environment
Experience leveraging technology, automation, and AI-enabled tools to enhance customer interactions
Experience supporting complex customer accounts and sensitive customer situations
Demonstrated ability to meet productivity, quality, and customer satisfaction metrics
Experience in healthcare, pharmaceutical distribution, financial services, or other service-intensive industries preferred
Track record of collaborating with internal partners to resolve customer issues quickly and effectively

Benefits

Comp & perks

Competitive compensation package
Annual bonus or long-term incentive opportunities may be offered
Benefits information available through McKesson’s Total Rewards program
Fully remote work arrangement