Senior Manager, Customer Success

McKesson

. Own end-to-end post-sale client success, from implementation through sustained performance .

Posted 10/22/2026full-timeUnited StatesSenior💰 $98,600 - $164,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client implementation and account management, with a strong focus on project management and performance reporting in the healthcare domain. Proven ability to lead cross-functional teams and manage complex client engagements while ensuring client satisfaction and successful outcomes.

Highest-signal resume keywords

Client ImplementationProject ManagementCross-Functional LeadershipHealthcare Domain ExpertisePerformance Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementClient ImplementationPerformance ReportingData-Driven StorytellingRisk ManagementChange ManagementAnalytical Problem-SolvingAccount OwnershipEscalation ManagementContinuous Improvement

Soft Skills

Client-Facing SkillsInfluencing Without AuthorityExecutive-Level CommunicationPrioritizationAnticipation of Client Needs

Certifications & Qualifications

Project Management CertificationHealthcare CertificationAnalytics CertificationCustomer Success Certification

Industry Keywords

HealthcarePharmacyClient SuccessAccount ManagementImplementationPerformance CommitmentsCross-Functional TeamsClient EngagementsROI DemonstrationChange Adoption

About the role

Key responsibilities & impact

Own end-to-end post-sale client success, from implementation through sustained performance
Lead complex client implementations and onboarding across cross-functional teams
Translate client workflows into effective product utilization and reporting solutions
Coordinate internal teams to align execution and resolve issues
Monitor account health, proactively managing risks and opportunities
Deliver against contractual, clinical, and performance commitments
Use patient-level and aggregate data to demonstrate outcomes and ROI
Lead client escalations to timely resolution with clear accountability
Act as a trusted advisor to clients and an internal subject-matter resource

Requirements

What you’ll need

Degree or equivalent and typically requires 7+ years of relevant experience
Minimum 7 years of experience in project management, preferably in a fast-paced or enterprise environment
Significant experience in client implementation, account management, or customer success roles
Proven ability to independently manage complex, high-impact client engagements
Experience influencing cross-functional teams without direct authority
Strong client-facing skills, including escalation and performance management
Project management, healthcare, analytics, or customer success certifications preferred
Client implementation and account ownership
Cross-functional leadership and influence
Healthcare or pharmacy domain expertise
Performance reporting and data-driven storytelling
Risk management and escalation leadership
Executive-level client communication
Change management and adoption enablement
Analytical problem-solving
Prioritization in complex environments
Continuous improvement mindset
Anticipation of client and business needs

Benefits

Comp & perks

Competitive compensation package
Annual bonus or long-term incentive opportunities may be offered
Benefits through McKesson’s Total Rewards
Reasonable accommodation for job search or application