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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data analytics and business intelligence, with a strong focus on managing teams and driving data-driven decision-making. Proficient in business intelligence platforms and experienced in overseeing data governance and vendor partnerships.
Highest-signal resume keywords
Data AnalyticsBusiness IntelligencePeople LeadershipPower BIData Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalyticsBusiness IntelligenceData ModelingFinance-Grade ReportingData Quality MonitoringEfficiency Savings ReportingData Pipeline ManagementQuantitative AnalysisAutomation Results ReconciliationDecision-Making Frameworks
Soft Skills
Team ManagementClear CommunicationAnalytical ThinkingCollaboration
Tools & Technologies
Power BITableauSnowflakeAzureDatabricks
Industry Keywords
Healthcare OperationsContact Center AnalyticsRegulated EnvironmentsDigital StrategyOperational Functions
Tech Stack
Tools & technologiesAzureCloudTableau
About the role
Key responsibilities & impact- Lead the Data and Insights Pod within the Operations Digital Strategy organization
- Manage a team of analysts and team members' development plans
- Assist the Ops Automation and Efficiency steering forum and other Digital Strategy meetings
- Drive CMM-wide digital workload measurement by implementing a shared definition
- Manage efficiency savings reporting by reconciling automation results with Finance and Ops Design and presenting findings to leadership
- Oversee intelligence layer data quality and availability monitoring
- Maintain reliable, current data pipelines
- Partner with external vendors to ensure data architecture and pipeline delivery meet business quality requirements
- Support data-driven decision-making across operational functions
Requirements
What you’ll need- Bachelor's degree in a quantitative field such as Business Analytics, Statistics or Information Systems, or equivalent experience
- Typically 9 or more years of progressive experience in data analytics, business intelligence, or data strategy
- At least 1 year in a people leadership role
- Demonstrated experience building and operating governance structures such as steering forums, decision logs, and prioritization frameworks
- Proficiency in at least one business intelligence platform such as Power BI or Tableau, including data modeling
- Experience producing finance-grade reporting reviewed and approved by a Finance function
- Preferred: Experience in healthcare operations, contact center analytics, or similarly regulated environments
- Preferred: Familiarity with cloud data platforms such as Snowflake, Azure, or Databricks
- Preferred: Advanced degree in a quantitative discipline
- Preferred: Experience overseeing vendor-delivered data engineering work without directly building the pipelines
- Preferred: Ability to communicate analytical findings clearly to non-technical executive audiences
Benefits
Comp & perks- Competitive compensation package
- Annual bonus opportunities
- Long-term incentive opportunities
- Equity
- Equal employment opportunities
- Reasonable accommodation for job search or application