Senior Representative

McKesson

. Serve as the first point of contact for HR questions from employees, people leaders, former employees, dependents, and external agencies .

Posted 11/5/2026full-timeUnited StatesSenior💰 $27 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR administrative functions and systems, providing empathetic and confidential support to employees while effectively resolving inquiries. Proficient in navigating multiple technology tools to enhance employee experience and ensure comprehensive case documentation.

Highest-signal resume keywords

Human Resources ExperienceServiceNow ProficiencyMicrosoft Office ToolsConflict Management SkillsHR Technical Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Human ResourcesEmployee Life Cycle EventsCase DocumentationCritical AnalysisProblem-Solving

Soft Skills

EmpathyCommunicationCustomer Service

Tools & Technologies

ServiceNowWorkdayADPSharePointMicrosoft Teams

Certifications & Qualifications

Associates DegreeBachelor’s Degree Preferred

Industry Keywords

HR Administrative FunctionsLaws and RegulationsContact CenterHR Shared Services

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the first point of contact for HR questions from employees, people leaders, former employees, dependents, and external agencies
Respond to Employee Care inquiries promptly, accurately, empathetically, and confidentially
Address and resolve issues received through all service channels
Provide user navigation support and routine assistance for HR systems, programs, and policies
Apply knowledge of McKesson policies and programs to answer employee inquiries
Provide transaction support for employee life cycle events with end-to-end process orientation
Create comprehensive and detailed case documentation
Use critical analysis and problem-solving to resolve issues before escalating or routing them
Provide follow-up to ensure cases are fully resolved
Escalate ambiguous or complex inquiries to the leadership team
Route unresolved inquiries to the appropriate department, resource, or Senior Representative
Report directly to the Employee Care Manager

Requirements

What you’ll need

Associates degree or equivalent experience required
Bachelor’s degree in human resources, business administration, organizational development, or related field preferred
Minimum two (2) years of human resources or contact center/HR Shared Services experience
Comfortable with Microsoft Office tools
ServiceNow experience preferred
Experience navigating multiple technology tools including ServiceNow, Workday, ADP, SharePoint, chatbot/virtual agent assistants, knowledge repositories, and Microsoft Teams
Knowledge of HR administrative functions, laws, and regulations
Knowledge of HR technical systems
Conflict management skills
Ability to work Monday–Friday, 9am–7pm EST Employee Care operating hours
Ability to work onsite 2–3 days per week

Benefits

Comp & perks

Competitive compensation package
Annual bonus or long-term incentive opportunities may be offered
Benefits through McKesson’s Total Rewards program
Equal employment opportunities
Reasonable accommodation for job search or application